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Erin Donnelly
Participant
February 20, 2025
Question

After Effects Warning: Unknown Exception + Please check you have the appropriate permissions...

  • February 20, 2025
  • 2 replies
  • 905 views

I need help! Out of the blue I couldn't open after effects and got these two windows in succession. I did the whole renaming adobe after effects folder to oldaftereffects. Didn't work. Changed permissions for admin user to Read/Write, Didn't work. I was originally running 25.1, tried reinstalling older version 24.6.4. Still doesn't work. Can anyone direct me to some valuable solution?

2 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
February 21, 2025

If you are familar with Terminal app operation, the use of sudo command is one of the choices to launch After Effects. You can see the permission is properly set or not.

 

 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
February 21, 2025

Sometimes, a corrupt font causes such issues. Have you installed any new fonts recently? Go to the Font Book and validate the fonts. Check for errors. I'd recommend removing the ones with errors.

Let us know if that helps.


Thanks,
Nishu

E
Erin DonnellyAuthor
Participant
February 21, 2025

I suspect it might be a font thing. BTW I had to uninstall and reinstall After Effects and only was able to get through the splash screen without errors via version 24.0 Now I'm wary to experiment each upgrade. I checked the font book app and ran validation. I didn't get any errors but had a few yellow icon "Minor problems were found. Proceed with caution." What should I do with these?

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
February 21, 2025

Hi Erin,

This is one of the cases where you should probably contact us: https://adobe.ly/4i8JhWJ

The chat pod is on the lower-right. Once a live agent appears, insist on speaking with the "video queue."

These are specially trained agents in the digital video field that will not waste your time. I hope we can help you there.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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