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ediran0070
ediran0070
Participant
November 17, 2016
Answered

After Effects won't launch

  • November 17, 2016
  • 1 reply
  • 4049 views

After effects won't launch.........

    This topic has been closed for replies.
    Correct answer loepzuiver83

    It sounds like you got a Windows update that messed After Effects up.

    Can you try CC 2015.3 and CC 2014 to see if they work?


    Got if fixed trough Adobe remote help. My virus scanner was blocking AE.

    1 reply

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    November 17, 2016

    Looking at the thread from which this was branched, am I right in guessing that you are running AE 14.0.1?

    What happens when you try to launch it?

    Do you get errors? If so, what is the exact text of each message?

    Does it hang at a certain point?

    What OS do you have?

    What system specs?

    When was the last time it worked? What version was that?

    ediran0070
    ediran0070Author
    Participant
    November 17, 2016

    - Yes, I updated from, 14.0 which was fine. I rolled back to it and it has the same issue.

    - It does not even go past the splash page / loading.

    - "Adobe After Effects CC 2017.0 has stopped working. The problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    - Windows 10. Update installed 11/9 "Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3200970)."

    - System specs:

    System Information

    ------------------

          Time of this report: 11/17/2016, 13:14:03

                 Machine name: DESKTOP-AG48F2E

                   Machine Id: {6A8824A4-92B6-4242-96D5-9311E89C5356}

             Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100)

                     Language: English (Regional Setting: English)

          System Manufacturer: Dell Inc.

                 System Model: Precision Tower 7910

                         BIOS: A12

                    Processor: Intel(R) Xeon(R) CPU E5-2643 v4 @ 3.40GHz (24 CPUs), ~3.4GHz

                       Memory: 131072MB RAM

          Available OS Memory: 130994MB RAM

                    Page File: 6699MB used, 143750MB available

                  Windows Dir: C:\WINDOWS

              DirectX Version: DirectX 12

          DX Setup Parameters: Not found

             User DPI Setting: Using System DPI

           System DPI Setting: 96 DPI (100 percent)

              DWM DPI Scaling: Disabled

                     Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

    Card name: NVIDIA Quadro K2200

           Manufacturer: NVIDIA

              Chip type: Quadro K2200

               DAC type: Integrated RAMDAC

            Device Type: Full Device

             Device Key: Enum\PCI\VEN_10DE&DEV_13BA&SUBSYS_109710DE&REV_A2

          Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    Device Problem Code: No Problem

    Driver Problem Code: Unknown

         Display Memory: 69559 MB

       Dedicated Memory: 4062 MB

          Shared Memory: 65497 MB

           Current Mode: 2560 x 1440 (32 bit) (59Hz)

    loepzuiver83
    loepzuiver83
    Participant
    November 18, 2016

    I have the same issue.

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