After Effects won't preview 4k footage (black screen)

Forum|Forum|3 years ago
August 3, 2022
3 replies
495 views

My specs:

After Effects 2022
AMD Ryzen 5 Microsoft Surface (R) Edition 2.10 GHz
RAM 16.0 GB (14.0 GB usable)
System type 64-bit operating system, x64-based processor
Windows 11 Home 21H2

After importing a 4k .mp4 video, the footage turns into a black screen. The audio plays just fine, but the preview is completely ruined and exports as a black screen. It renders as if there is no footage, despite the video playing fine outside of the program. When I tried to import the same footage but in 1080p quality, it was fine. This problem only happens whenever I try to use 2k or 4k videos. I tried everything, premiere pro and media encoder don't help. I tried changing the file extension, but after effects would then give me an "unsupported compression type" error. Is this an issue with my laptop not being powerful enough?

This topic has been closed for replies.

ToolfarmJP

Community Expert

Would you also delete the old cache?

nishu_kush

Legend

Hi Nour21771629txll,

16 GB RAM is the minimum that After Effects needs to run (recommended is 32 GB) which could lead to performance issues such as yours. However, we should not come to a conclusion before checking other factors as well.

Does it happen with particular footage or any 4K or 2K footage that you try to export?
Which device was used to capture the footage? Could you try importing a 4K footage from a different source?
Is there a dedicated GPU installed on your computer? If yes, what's the make and model?

We're here to help, just need more info.

Thanks,

Nishu

R

RobShultz

Community Expert

Please make sure that Windows and your graphics card drivers are up to date.

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