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J
Jadi24926658420a
Participant
June 12, 2023
Question

After effects wont launch

  • June 12, 2023
  • 2 replies
  • 327 views

I've tried uninstalling and reinstalling, but my after effects simply won't open. It crashed the last time i used it. How can i fix this?

This topic has been closed for replies.

2 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
June 14, 2023

Would you reset the preferences and delete the third party plugins if you use some?

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

J
Jadi24926658420aAuthor
Participant
June 14, 2023

I have tried this, unfortunately doesn't work either

Personal info removed by Mod.

nishu_kush
nishu_kush
Legend
June 12, 2023

Hi Jadi24926658420a,

 

Sorry to hear about the crash.

Do you see any error messages or crash reports? What are your system specifications (CPU, GPU, RAM, OS version)? Try running After Effects in Safe mode and see if it helps.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

J
Jadi24926658420aAuthor
Participant
June 13, 2023

Hi Nishu, thank you for your response.

I have tried running it in safe mode, sadly doesn't work.

these are my system specs

nishu_kush
nishu_kush
Legend
June 13, 2023

Thanks for trying that and sharing the screenshot. Could you let us know more about what happens when you try to launch it? Do you get the splash screen? Does it crash post-launch?

Also, is there a dedicated GPU installed on your computer? If so, what's the make and model?

We're here to help.

 

Thanks,

Nishu

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