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AleksaDjordjic
AleksaDjordjic
Participating Frequently
July 15, 2018
Answered

After Effects wont open but is running in Task Manager

  • July 15, 2018
  • 4 replies
  • 5573 views

I have just started my After Effects CC 7 day trial , but it wont open.

I have been looking around for a solution but none of them worked.

I have tried :

    -Disabling Windows Defender

    -Running It As Administrator

    -Reinstalling After Effect

    -Reinstalling Creative Cloud

but it still didnt work.

Here is a picture , when i launch it , it wont open , but it always shows up in Task Manager , it always uses 28mb of ram for some reason and nothing else.

There is not error popup or anything in the Event Viewer that is related to After Effect.

If needed , here are my PC Specs :

CPU : Athlon x4 880k

RAM : 8Gb 1600mhz

GPU : R7 240 , OC to 980mhz Core , 1040mhz Memory

Storage : 1Tb HDD (Main) , 1.5Tb HDD (Primary For Storage)

Thank you.

    Correct answer P.M.B

    After Effects is launching as a background process which leads me to believe something is seriously wrong.

    You should contact support.

    click the Adobe logo at the upper left of this window's navigation bar.

    Choose "contact us" with the headset icon

    Choose CC All Apps

    Choose After Effects

    Choose Download & Install

    Choose either chat or phone

    Choosing chat will give the tech the ability to take remote control of computer to try and fix your issue

    4 replies

    G
    goodrobot9169155
    Participating Frequently
    November 7, 2020

    In my case, removing the plugins folder in programs/adobe/common did the trick. I think Mr.Horse plugin specifically is causing the issue. It's happened more than once.

    P
    prathameshdatar123
    Participant
    December 8, 2018

    i found another easy fix.

    the creative cloud logged me out of my account automatically somehow which i didn't knew. so when i started AE it just showed up in task manager and disappeared within few seconds. after many attempts i launched the creative cloud app to update AE and noticed that i was logged out so i logged in and tried to launch AE and it worked like charm.

    this fixed my problem hope would work for you too.

    AleksaDjordjic
    AleksaDjordjicAuthor
    Participating Frequently
    July 16, 2018

    Ok , thanks , i will do this later.

    If the problem is with a installation , i will copy After Effects from my laptop (it works on my laptop) to my PC , so if that doesnt work i will try what you suggested

    B
    brpilgrim
    Participating Frequently
    July 16, 2018

    Please let us know what they say.  I have the same issue

      AleksaDjordjic
      AleksaDjordjicAuthor
      Participating Frequently
      July 16, 2018

      I will , but i cant do it right now , it is late , i will do it tomorrow

      AleksaDjordjic
      AleksaDjordjicAuthor
      Participating Frequently
      July 15, 2018

      Now , it looks like i have the same problem with Media Encoder too ...

        P.M.B
        P.M.BCorrect answer
        Legend
        July 15, 2018

        After Effects is launching as a background process which leads me to believe something is seriously wrong.

        You should contact support.

        click the Adobe logo at the upper left of this window's navigation bar.

        Choose "contact us" with the headset icon

        Choose CC All Apps

        Choose After Effects

        Choose Download & Install

        Choose either chat or phone

        Choosing chat will give the tech the ability to take remote control of computer to try and fix your issue

        ~Gutterfish
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