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jneumann81
Participant
February 5, 2018
Question

AfterEffects on a Dell XPS 15 (latest; Intel i7, 32GB Ram)

  • February 5, 2018
  • 1 reply
  • 1407 views

Hey guys,

I had to make the transfer to Win due to couple 4K-video-jobs. I decided to get a stacked Dell XPS15 with lots of RAM and everything.

Sor some reason I can't really get After Effects running properly. It's just damn slow in response and even moving windows or toolbars seems like an overwhelming job for this machine. I've filmed it, maybe you get an idea. My question:

Is my graphics card (GeForce 4GB) broken? Is it a system-preference I need to set up first? Is it just windows?

https://www.youtube.com/watch?v=DynTqO2__yU

Thank for any help!!!

(yes I put all available RAM into AE in the Preferences)

    This topic has been closed for replies.

    1 reply

    Dave_LaRonde
    Dave_LaRonde
    Inspiring
    February 5, 2018

    jneumann81  wrote

    (yes I put all available RAM into AE in the Preferences)

    Why did you do that?  It's a good idea to reserve 25% of your RAM for other applications.

    I presume you like it when the Operating System can run.

      J
      jneumann81Author
      Participant
      February 5, 2018

      Usually people would tell me to put more RAM into AE, but this is not the problem at all. I got loads of RAM, so this is not the issue anyways. The Operating system still hast 6GB RAM left and works smooth. It's only AE which runs slow —, even in empty projects...

      Moderator Warning: please avoid using profanity, even when represented by initials. We have young people reading here. Thanks.

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      February 13, 2018

      Hi jneumann81,

      Give our agents a call if you still haven't sorted this: FAQ: How do I contact Adobe Support?
      Let us know what they say so that others can benefit.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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