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R
raphdzn
Participant
March 19, 2021
Question

AMD GPU Freeze Crashing + Black screen

  • March 19, 2021
  • 2 replies
  • 1140 views

Hello!

 

Well, I have an RX 570 4GB and a Ryzen 5 2600X that I use for playing AAA games and editing at AE. Recently, when I was going to open After Effects, my PC froze for a while and then a black screen appeared by about 6 seconds and them AE crashed. I suppose that can be Cinema 4D, because one time it had appeared a similar error and with a error message of Cine4D. Can you guys help me?
Sorry for my bad english XD

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    2 replies

    carlosf73793588
    carlosf73793588
    Participant
    May 21, 2021

    1. disable integrated graphic (keep just dedicated graphic)
    2. run AT
    3. enable integrated graphic again...  this works for my...

     

    nishu_kush
    nishu_kush
    Legend
    March 19, 2021

    Hi raphax11643920,

     

    Sorry to hear that.

    Please make sure sure that your GPU driver is updated.

    Let us know.

     

    Thanks,

    Nishu

      R
      raphdznAuthor
      Participant
      March 20, 2021

      Hello! I'm using After Effects 16.0.1 i suppose, and radeon software 20.11.2.

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