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Piper35242116uezn
Participant
Feb 4, 2024 11:40 PM UTC
Answered

Audio is out of sync in export

whenever i save my ae edit to my phone or export it to the mega app, the audio is delayed, but in the after effects app everything is perfect. i've cleared all my cache and the problem is still occurring

 

Title edited by Mod.

    aj_mantisCorrect answer
    Participant
    Oct 30, 2025 10:15 PM UTC

    For anyone still having this problem, I fixed it by rendering in Adobe Media Encoder instead of within After Effects. I tried clearing my cache, messing with the framerates, etc, and nothing worked except that. If you don't already have ME, you should be able to get it for free if you have the creative cloud. Hope this helps someone!

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    4 replies

    aj_mantisCorrect answer
    Participant
    Oct 30, 2025 10:15 PM UTC

    For anyone still having this problem, I fixed it by rendering in Adobe Media Encoder instead of within After Effects. I tried clearing my cache, messing with the framerates, etc, and nothing worked except that. If you don't already have ME, you should be able to get it for free if you have the creative cloud. Hope this helps someone!

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    nishu_kush
    nishu_kush
    Legend
    Feb 6, 2024 5:12 PM UTC

    In After Effects, go to Composition Settings to see the frame rate of your comp. Make your the frame rate in the composition settings and export settings is the same.

    Let us know if that helps.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

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      Piper35242116ueznAuthor
      Participant
      Feb 5, 2024 1:42 PM UTC

      my render settings are under best settings, frame rate is 20, and overall comp settings the preset says custom, width - 400 height - 500, pixel aspect ratio says square pixels, resolution is under half, start time code is 0:00:00:00 and duration is 0:00:27:18. i dont know what you mean by customizing the settings default settings for media encoder/h.264, im pretty new to after effects so i  apologize but ive not edited/customized my render settings

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        Community Expert
        Rick GerardCommunity Expert
        Community Expert
        Feb 5, 2024 8:42 AM UTC

        What are your render settings, frame rates, and comp settings? Are you customizing the settings default settings for Media Encoder/H.264 or the Render Queue in any way? The audio should be in sync as long as you follow the standard video format settings for audio encoding, frame size, frame rates, and compression settings. 

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