Inspiring

Question

Audio preview skips first second, CC 2017 included.

Forum|Forum|9 years ago
January 30, 2017
7 replies
2511 views

Always, when I ram preview in AE (even if everything is already cached), the audio plays just a couple of frames then there is no audio for a second or two and then it plays almost normal (sometimes there are other audio skips, it seems when starts another audio layer).

I had this problem in AE CC 2015, then there was un update that solves the problem (CC 2015.3 I guess). But when I upgraded to CC 2017 the problem came back again, and now that I have tried to re install CC 2015.3 I still have the same problem.

I'm using AE on windows 10. I've noticed that, if I uncheck "mute audio when preview is not Real-Time" option in Preferences, the problem disapper, but the audio slow pitch is very annoying.

Please tell me how to solve it, I'm wasting a lot of time.

ralf breninek

Participant

Anyone coming here with After Effects 2024+ the sollution is now the other way arround:
Going to "Edit / Preferences / Display " activating "Hardware Accelerate Composition, Layer ..." now removes this issue. It seems like I kept on loading my previous settings with every AE upgrade in the past years and never re-checked if this had been fixed.

Maybe this has also todo with your hardware, so regardless what year it is or what hardware you have it might be worth trying to switch that setting 😉

D

Dev_Island2865

Participant

I managed to clear this issue (my audio in after effects was skipping like every 2 secs a piece went missing and it jumped ahead)
I made a new folder on a random disc (was an external 'crucial' X9 drive) and then went to prefs, disk, and pointed both after effects cache and database folders to there . Saved, ecit, relaunched, and it was fixed.

I tried to change the settings back to where i had them pointing before and the problem returned !!! so i just went for new different cached folders and it stayed fixed.

N

natwooddraws

Participant

I had this same problem and spoke to a support agent. They accessed my computer, purged the memory in AE by going to:

Edit > Purge > All Memory & Disk Caches

Edit > Purge > All Memory

Closed AE and any other Adobe software. Then they renamed all my Adobe preference files to 'oldAdobe':

Library > Application Support > Adobe (Renamed to 'oldAdobe')

Library > Preferences > Adobe (Renamed to 'oldAdobe')

User > Documents > Adobe (Renamed to 'oldAdobe')

Straight away this fixed my problem. It clears any preferences you had set up, but apparently it can be caused by a corrupt cache folder. Hope this helps!

E

ebluBeta

Known Participant

THIS is a new issue for me in AE 2017 CC v 14.1.0.57 I have not experienced it before this version of AE. But now it's a clearly reproducible bug.

it is just one of a handful of audio issues with Aftereffects, but this one is a deal breaker.

the first second or so of ALL audio, does not play. we get a shred of it at the beginning, and then nothing for a second or so.

I am trying to time to audio, which makes this bug intolerable. I've tried the usual suspects. Nope, it's not me, it's not my machine, it's AE's half-baked audio subsystem.

Roei Tzoref

Legend

the first second or so of ALL audio, does not play. we get a shred of it at the beginning, and then nothing for a second or so.

does this issue resolve when you uncheck hardware acceleration in the display preferences or uncheck mute audio in the previews preferences ? if it is, then it's a bug that's been around since CC2015 and they know about it, but it would help if more users report this by sending bug reports.

L

LeeHarper70

Participating Frequently

Roei

Your answer is correct - I'm also getting the same audio problem (CC 2017 v14.0.1.5 on Windows 7 Pro) and switching off Hardware Acceleration in display preferences solves the problem. Switch Hardware Acceleration back on and the problem comes back straight away... turn it off and the problem disappears, back on and problem is back.

The same happens with "Mute Audio When Preview Is Not Real-time".

A bug report will be on it's way to Adobe!

Many thanks

Lee

edit:
Also happening on the 14.0.1.57 update

P

puppetnonsense

Participating Frequently

I have the same issue (cc 2017). Audio will play for a fraction of a second and then completely cut out for around 2 seconds.

J

jonas_r_hoffmann

Participant

Same problem here. (macOS, latest AE) It seems AE needs some time to cache the audio. So you are stuck with either slow/not realtime audio or a second of no audio at all. I tried mp3 and wav btw.

Kevin J. Monahan Jr.

Community Manager

Hey there DanieleBonazza,

Did you solve your issue yet? What did you do? Hope you're OK. Please let us know if you need further assistance on your audio issue.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

DanieleBonazzaAuthor

Inspiring

No I did not solved it. Don't know what to do. I'm working with with a very funny slow pitch voice (but that's not what I'm paying for... every month!!!).

Kevin J. Monahan Jr.

Community Manager

Hey there DanieleBonazza,

If you are still facing this issue, please contact our support agents here. Please let us know what the agents did to help you solve your issue. If they cannot fix your issue, please let us know so we can have your case escalated.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Szalam

Community Expert

Is this on the recent update from 14.0.1 to 14.1.0?

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