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DanieleBonazza
Inspiring
Jan 30, 2017 10:20 AM UTC
Question

Audio preview skips first second, CC 2017 included.

Always, when I ram preview in AE (even if everything is already cached), the audio plays just a couple of frames then there is no audio for a second or two and then it plays almost normal (sometimes there are other audio skips, it seems when starts another audio layer).

I had this problem in AE CC 2015, then there was un update that solves the problem (CC 2015.3 I guess). But when I upgraded to CC 2017 the problem came back again, and now that I have tried to re install CC 2015.3 I still have the same problem.

I'm using AE on windows 10. I've noticed that, if I uncheck "mute audio when preview is not Real-Time" option in Preferences, the problem disapper, but the audio slow pitch is very annoying.

Please tell me how to solve it, I'm wasting a lot of time.

17 replies

ralf breninek
ralf breninek
Participant
Oct 27, 2024 4:36 PM UTC

Anyone coming here with After Effects 2024+ the sollution is now the other way arround:
Going to "Edit / Preferences / Display " activating "Hardware Accelerate Composition, Layer ..." now removes this issue. It seems like I kept on loading my previous settings with every AE upgrade in the past years and never re-checked if this had been fixed.

Maybe this has also todo with your hardware, so regardless what year it is or what hardware you have it might be worth trying to switch that setting 😉

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    Dev_Island2865
    Participant
    Jun 19, 2025 11:38 PM UTC

    I managed to clear this issue (my audio in after effects was skipping like every 2 secs a piece went missing and it jumped ahead)
    I made a new folder on a random disc (was an external 'crucial' X9 drive) and then went to prefs, disk, and pointed both after effects cache and database folders to there . Saved, ecit, relaunched, and it was fixed.

    I tried to change the settings back to where i had them pointing before and the problem returned !!! so i just went for new different cached folders and it stayed fixed.

     

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    natwooddraws
    Participant
    Mar 6, 2017 9:56 AM UTC

    I had this same problem and spoke to a support agent. They accessed my computer, purged the memory in AE by going to:

    Edit > Purge > All Memory & Disk Caches

    Edit > Purge > All Memory

    Closed AE and any other Adobe software. Then they renamed all my Adobe preference files to 'oldAdobe':

    Library > Application Support > Adobe (Renamed to 'oldAdobe')

    Library > Preferences > Adobe (Renamed to 'oldAdobe')

    User > Documents > Adobe (Renamed to 'oldAdobe')

    Straight away this fixed my problem. It clears any preferences you had set up, but apparently it can be caused by a corrupt cache folder. Hope this helps!

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    ebluBeta
    Known Participant
    Feb 6, 2017 5:01 AM UTC

    THIS is a new issue for me in AE 2017 CC v 14.1.0.57 I have not experienced it before this version of AE. But now it's a clearly reproducible bug.

    it is just one of a handful of audio issues with Aftereffects, but this one is a deal breaker.

    the first second or so of ALL audio, does not play. we get a shred of it at the beginning, and then nothing for a second or so.

    I am trying to time to audio, which makes this bug intolerable. I've tried the usual suspects. Nope, it's not me, it's not my machine, it's AE's half-baked audio subsystem.

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    Roei Tzoref
    Roei Tzoref
    Legend
    Feb 6, 2017 9:15 AM UTC
    the first second or so of ALL audio, does not play. we get a shred of it at the beginning, and then nothing for a second or so.

    does this issue resolve when you uncheck hardware acceleration in the display preferences or uncheck mute audio in the previews preferences ? if it is, then it's a bug that's been around since CC2015 and they know about it, but it would help if more users report this by sending bug reports.

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      LeeHarper70
      Participating Frequently
      Feb 12, 2017 1:18 AM UTC

      Roei

      Your answer is correct - I'm also getting the same audio problem (CC 2017 v14.0.1.5 on Windows 7 Pro) and switching off Hardware Acceleration in display preferences solves the problem.  Switch Hardware Acceleration back on and the problem comes back straight away...  turn it off and the problem disappears, back on and problem is back.

      The same happens with "Mute Audio When Preview Is Not Real-time".

      A bug report will be on it's way to Adobe!

      Many thanks

      Lee

      edit:
      Also happening on the 14.0.1.57 update

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        puppetnonsense
        Participating Frequently
        Feb 4, 2017 2:53 AM UTC

        I have the same issue (cc 2017). Audio will play for a fraction of a second and then completely cut out for around 2 seconds.

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          jonas_r_hoffmann
          Participant
          Feb 2, 2017 8:42 AM UTC

          Same problem here. (macOS, latest AE) It seems AE needs some time to cache the audio. So you are stuck with either slow/not realtime audio or a second of no audio at all. I tried mp3 and wav btw.

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          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          Feb 2, 2017 1:05 AM UTC

          Hey there DanieleBonazza,

          Did you solve your issue yet? What did you do? Hope you're OK. Please let us know if you need further assistance on your audio issue.

          Thanks,
          Kevin

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          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          DanieleBonazzaAuthor
          Inspiring
          Feb 2, 2017 9:08 AM UTC

          No I did not solved it. Don't know what to do. I'm working with with a very funny slow pitch voice (but that's not what I'm paying for... every month!!!).

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            Kevin J. Monahan Jr.
            Kevin J. Monahan Jr.
            Legend
            Feb 28, 2017 12:48 AM UTC

            Hey there DanieleBonazza,

            If you are still facing this issue, please contact our support agents here. Please let us know what the agents did to help you solve your issue. If they cannot fix your issue, please let us know so we can have your case escalated.

            Thanks,
            Kevin

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            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            Szalam
            Community Expert
            SzalamCommunity Expert
            Community Expert
            Jan 30, 2017 6:42 PM UTC

            Is this on the recent update from 14.0.1 to 14.1.0?

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