audio stops playing when I add any keyframe to a 3D layer

Forum|Forum|4 years ago
March 11, 2022
4 replies
1707 views

contacted Adobe support, who tried to troubleshoot the issue over 1 hour plus, but couldn't find anything to resolve the issue.

I previously and him, had checked settings within AE, and locally within my Macbook M1 whilst going through other common troubleshooting steps like checking for audio volume, audio hardware settings under preferences, and so on.

The only way I found to resolve this is keep copying all layers, when this happens, then close the comp and paste all said layers into a new comp. But this is not workable for a workflow at all.

The audio track(s) would play fine on their own within After Effects (when double clicked within layers panel to open up in their own live preview window) or locally within the MacOs's Finder.

Adobe support guy tried pre-composing all layers and the audio plays fine but once he goes into the layers by clicking on the pre-comp, then the same issue persists.

Anyone faces this on their M1 Macbook and know a way to resolve this? I think this is a bug within After Effects that Adobe team has overlooked or haven't gotten to resolve especially given the new M1 Macbook machines.

This topic has been closed for replies.

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farolida

Participant

Guys I don't know if I missed a solution in this thread or if anyone is even still interested but in CC 23 I had this exact issue and it turned out that the audio was "connected" to the left side view when in 2 view mode. So, you need to click on the left hand view (I keep my left in active cam view and the right one in top view to control animation in NULLs) And apparently the sound won't play if I've been poking around in the right hand view. I have to click the left hand view and then the audio plays as it should.
Again, I don't know whether anyone's still interested or if this is only a solution for myself, just thought I should share!
Have a good day guys!

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lelegiud

Participant

same problem, and switching to one view turns my audio on, with the two views I can hear a millisecond of audio and nothing more... Maybe Adobe will fix this issue?

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p3ar

Participant

Had a similar issue but mine wasn't keyframing. I had a clip, camera, null, text (ofc all 3d) with audio and was using 2 views to figure out where to place the text and whatnot. It would play a split second of audio then silence, so I tried precomping this and that and it worked (although I needed those layers in the same comp to work with them). Changed it to 1 view and it worked perfectly fine.

Seems a little strange since I never had issues with this in the past (although I'm clueless about types of renderers, I just used whatever was default)

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songspursuitAuthor

Participant

so, I found what's causing the issue. When I'm working on 1 view, no error at all to playing said audio. The issue crops up soonest I have 2 views simultaneously.

Going to email Adobe if they don't respond here, to see what turnaround they can come up with, to resolve this issue.

P.M.B

Legend

Do you have your audio set to mute if playback is not real time? I would also try tweaking anything that directly related to rendering and performance playback...disabling hardware acceleration, multi frame rendering, disabling and reeneabling your audio drivers.

~Gutterfish

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songspursuitAuthor

Participant

Hey, so the audio comes back whenever I switch back to 1 view and not 2 views. All my settings in AE and my local machine are as shipped, save for 1 setting within AE which has nothing to do with rendering or playback/preview in real-time.

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