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Raul24680029ufb5
Participating Frequently
May 31, 2023
Question

AYUDA - After effects can't continue: The Common Extensibility Platform (CEP). Suite couldn't be...

  • May 31, 2023
  • 3 replies
  • 924 views

Hola, con urgencia busco ayuda a este problema que me pasa al abrir after Effects, me dice que lo reinstalé y he probado de todo, instalar versiones anteriores, dar permisos en la Mac, actualizar el sistema operativo, instalar y desinstalar, etc y un montón de Etcéteras. Agradecería un montón me ayudaran ,

 

Un abrazo!

PD: esta imagen me aparece

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3 replies

B
Community Expert
Byron CortezCommunity Expert
Community Expert
June 1, 2023

Qué tal si intentas desinstalar con la aplicación Creative Cloud Cleaner Tool para que borre todo rastro de las aplicaciones y luego vuelves a instalar desde cero. Podría estar funcionando.

Byron.
J
Community Manager
Jessica McMillanCommunity Manager
Community Manager
June 5, 2023

Hello @Raul24680029ufb5 

Could you try @Byron Cortez's suggestion? I still feel this might be an install related issue and this suggestion could resolve that. 

Also, is your OS installed as english and ae as english, or is your OS setup as a different language? Just thinking of different things we can test on our end to try to resolve the issue. 

All the best,
Jessica McMillan
After Effects Engineering

All the best,Jessica McMillan - AE Engineering
R
Raul24680029ufb5Author
Participating Frequently
June 5, 2023

Hi, thank you for staying engaged with the issue, I appreciate your concern. I haven't been able to resolve the issue yet. I will follow Byron's advice, but currently, I'm busy with work and don't have time to uninstall the software. I have a break on Wednesday, and I will try then. I will keep you updated on the issue. Hopefully, I can finally solve it.

Thanks Byron and Jess!

J
Community Manager
Jessica McMillanCommunity Manager
Community Manager
May 31, 2023

@Raul24680029ufb5 

Could you also let us know what version of After Effects you are running and what your OS version is? Thank you for posting.

All the best,
Jessica McMillan
AE Engineering

All the best,Jessica McMillan - AE Engineering
R
Raul24680029ufb5Author
Participating Frequently
May 31, 2023

Hey Jessica,
thanks for the feedback, my current AE version is v23.4 and OS version is Ventura 13.4 ,

I look forward to your comments

J
Community Manager
Jessica McMillanCommunity Manager
Community Manager
May 31, 2023

Hello @Raul24680029ufb5 

Thanks for those details. I understand you already tried reinstalling the application. Do you have a previous version of AE installed on your system, and did that version launch correctly for you (if so, what version is it)? Or are you able to install the beta version and see if that loads correctly for you? Depending on that, we can take some next steps. My current assumption is that we may need to manually try to fix the AE install since this is an issue I expect is happening due to an install issue of AE and the CEP component.

All the best,
Jessica McMillan
AE Engineering

All the best,Jessica McMillan - AE Engineering
Ishan Y
Ishan Y
Inspiring
May 31, 2023

Hey Raul,

I understand how frustrating this must be. Could you try creating a new user account and launching After Effects from that account? Have you already tried granting Full Disk Access to After Effects? Let us know how it goes.

 

Thanks,

Ishan

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