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Arthur_wln
Participant
Jan 11, 2022 8:34 AM UTC
Answered

Bad Tracked Memory ID 23::33

Hi guys,

 

I just upgraded to the 2022 versions of all the Adobe suite. I can't import a photoshop file into After Effect, I get the following error message : 

 

And then everything crashes, and an automatic save of the project is made, with the psd file but without the file's layers.

Does anyone know anything about this? Can you guys help me? Thanks

    simon tan
    simon tanCorrect answer
    Participant
    May 2, 2022 3:22 AM UTC

    I did a reset on my preferences and it worked

     

    To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

     

    hope it helps

    View reply

    44 replies

    mnorris@archermalmo.com
    Participant
    Dec 13, 2022 4:51 PM UTC

    I got the same issue this morning. Bad Tracked Memory ID (23:23) After purging, and restarting my computer, nothing changed. Until I did a test import with a layered PSD file, and that worked. So, I went to the PSD file giving me issues, and found the art director had some Smart Objects in the layers. Opened them to find the issue. The 2 smart object layers were set to an artboard of 19,000 px X 26,000 px! I was shocked to see that. I quickly resized them to 1080x1920 (the comp I'm working in), and BOOM! The PSD opened right up in AE. Not sure if you have smart objects in your layers, but go through and find the issue Or, do a test like I did to see if it's just the PSD file you're working with. 

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    yellowdogparty
    Participating Frequently
    Dec 13, 2022 5:28 PM UTC

    When I had this issue, it was a PSD I made, and everything was a reasonable size with no smart objects. Glad that worked for you though.

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    Ravi_SRK
    Participant
    Dec 7, 2022 8:53 AM UTC

    Create one empty Composition and import. it works for me.

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      斌27609608a2ka
      Participant
      Dec 17, 2022 4:09 AM UTC

      Thank you very much for your advice. It's very useful to me, genius!~~~

      quote

      Create one empty Composition and import. it works for me.


      By @Ravi_SRK


      Translate
      Peter23526835my94
      Participating Frequently
      Dec 5, 2022 11:54 AM UTC

      Same problem here

      Translate
      iustinf71175559
      Participant
      Jul 24, 2022 11:54 PM UTC

      Hi all. Had the same issue but couldn't find a solution.

      In the end, as a temporary fix, I installed the v18 (AE 2021) as a separate version. Opened a new project file, imported the psd i needed, then opened the same project in AE2022 and it works fine. 

      Translate
      Eugene Reisch
      Eugene Reisch
      Inspiring
      Aug 9, 2022 10:43 AM UTC

      The 'import a PNG, delete it and then import your PSD' trick worked for me too

       

      Genius.

       

      Adobe, can we have a fix please - this has been months (and several versions)

      Translate
      shaver80
      shaver80
      Inspiring
      Sep 8, 2022 1:40 PM UTC

      As of Sept. 8th still having this issue. I have to ask a colleague to do it for me and then send me the file.

      Translate
      simon tan
      simon tanCorrect answer
      Participant
      May 2, 2022 3:22 AM UTC

      I did a reset on my preferences and it worked

       

      To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

       

      hope it helps

      Translate
        andreeagmihalache
        Participating Frequently
        May 2, 2022 7:18 AM UTC

        This worked for me! Thanks!

        Translate
          Jürgen Schmallop
          Participant
          May 5, 2022 7:37 AM UTC

          Works!

          Translate
            gabriels45199551
            gabriels45199551
            Participant
            Apr 7, 2022 2:39 PM UTC

            You have to import a PNG file, and cancel that, so import your PSD file again and will work.

            Translate
              yellowdogparty
              Participating Frequently
              Apr 15, 2022 3:41 PM UTC

              No F'n way. That worked. I spent like an hour trying to get this to work yesterday and I had this page open but didn't get to the bottom.

              Translate
                nishu_kush
                nishu_kush
                Legend
                Apr 5, 2022 5:34 AM UTC

                Hi all,

                 

                Sorry for your issue.

                Does it happen with all the PSD files that you try to import or a particular one? What's in the PSD file? Could you share a sample PSD that repeats the issue? Feel free to DM me the download link.

                Let us know, we're here to help.

                 

                Thanks,

                Nishu

                Translate
                Vini Pinho
                Vini Pinho
                Participant
                Apr 5, 2022 5:22 PM UTC

                Hello, this error appears even with the simplest PSD.
                It can be just a photo with a lettering and the After just closes.
                It always worked, but today it started to present this problem.

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                tatiarosenthal2
                Participant
                Apr 4, 2022 2:29 AM UTC

                same here as of today, reinstalling didn't help. any idea what's up?

                Translate
                mwb_film
                mwb_film
                Participant
                Mar 25, 2022 4:52 PM UTC

                Having the exact same issue.  Super frustrating, this is basic, everyday stuff that we've come to depend on.  Purging cache does not fix the problem.

                Translate
                aaronw81645942
                Participant
                Mar 23, 2022 3:16 PM UTC

                Same exact issue. Try to open or import a PSD file in After Effects and it crashes. Come on Adobe, fix this issue. 

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                Anonymous
                Mar 23, 2022 3:33 PM UTC

                Not that this will actually help you, but it could give you some hope:

                 

                The issue has not occured for me anymore. I don't know what changed, other than me constantly updating both PS and AE to the newest build. And for a few weeks now the error message has not come back again.

                I'm on a 2020 iMac and operating with BIG SUR 11.6.4 

                AE 2022 version 22.2.1 (Build 3) 

                PS 2022 version 23.2.2 

                 

                Good luck!

                 

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