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gdg55
gdg55
Participant
February 20, 2023
Answered

BEE_Work_Queue crashing project_ Help!

  • February 20, 2023
  • 5 replies
  • 1409 views

Hi!

 

I'm getting this error with one AE Project. Only with this one, all other projects work fine.

 

I'm using latest AE version up to this date.

 

Anyone knows how to solve it?

 

Thanks!

 

 

    This topic has been closed for replies.
    Correct answer gdg55

    Yes! In my case the crashing was caused by the font SF Pro, from Apple, so after I uninstall that font the project was working 100%. You could get a look to the fonts used in the project, if there's any...

    5 replies

    N
    Nathan2451707087it
    Participant
    March 14, 2023

    OMG thank you so much, funnily enough I'd been using SF Pro in this project too. You've just saved me from what I'm sure would've been a very frustrating afternoon talking to customer support, thank you so much. 

    gdg55
    gdg55AuthorCorrect answer
    Participant
    March 14, 2023

    Yes! In my case the crashing was caused by the font SF Pro, from Apple, so after I uninstall that font the project was working 100%. You could get a look to the fonts used in the project, if there's any...

      N
      Nathan2451707087it
      Participant
      March 14, 2023

      did you ever find a solution?

      N
      Nathan2451707087it
      Participant
      March 14, 2023

      I'm having the exact same issue - all other projects work fine except this one specific project going back several versions of that project. Earlier versions from a few weeks ago work fine, but unfortunately that's a lot of work lost. 

      Getting the exact same log as you, as well as this additional one:

       

      [2023-03-14_11-09-06][0x1f2cafa80][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
      [2023-03-14_11-09-06][0x1f2cafa80][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
      [2023-03-14_11-09-06][0x1f2cafa80][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
      [2023-03-14_11-09-08][0x1f2cafa80][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects

       

       

      gdg55
      gdg55Author
      Participant
      February 20, 2023

      This is the .LOG report I get

       

      [2023-02-20_18-56-13][0x104c50e00][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
      [2023-02-20_18-56-13][0x104c50e00][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
      [2023-02-20_18-56-13][0x104c50e00][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
      [2023-02-20_18-56-14][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects
      [2023-02-20_19-04-42][0x104c50e00][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
      [2023-02-20_19-04-42][0x104c50e00][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
      [2023-02-20_19-04-42][0x104c50e00][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
      [2023-02-20_19-04-42][0x104c50e00][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
      [2023-02-20_19-04-42][0x70000b877000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
      [2023-02-20_19-04-42][0x70000b877000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
      [2023-02-20_19-04-43][0x70000b877000][Warn] [console] SAM JS Bindings Error
      The host app must meet the following requirements to be compatible with the SAM JS bindings:
      1. The host app must be built with SAMv2's C++ library.
      2. The host app must provide the ACPLModel global object via SEAL
      Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 426 PERF - Start Screen Init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] CCX Start v6.4.0.31
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 427 PERF - Sophia Init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 431 PERF - Ututs Init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 431 PERF - IMS Init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 432 PERF - IMS.updateUserProfile start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 433 message: Fetching NGL Profile. Awaiting Response.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 433 PERF - Fetching NGL Profile. Awaiting Response.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 434 PERF - Locale Init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 455 PERF - MainStore Init start
      [2023-02-20_19-04-43][0x70000b877000][Info] [console] [HS][MainStore] self.launchCount 4
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 462 PERF - Platform init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 463 PERF - Shared Settings Init start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 469 message: Fetching Recent Files. Awaiting Response.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 469 PERF - Fetching Recent Files. Awaiting Response.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 470 message: Received NGL Profile.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 470 PERF - Received NGL Profile.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 475 message: Fetching Home data
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 475 PERF - Fetching Home data
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 476 message: Fetching Utut data
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 476 PERF - Fetching Utut data
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SharedSettings] Making Settings Request
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 46 message: IMS.updateUserProfile
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 478 PERF - IMS.updateUserProfile done: 46
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 16 message: Shared Settings Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 479 PERF - Shared Settings Init done: 16
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 24 message: MainStore Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 479 PERF - MainStore Init done: 24
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 479 PERF - IMS.updateAccessToken start
      [2023-02-20_19-04-43][0x70000b877000][Warn] [console] [CDO] @CCX/ccx-cdo/Stylesheets.ts | @CCX/ccx-cdo/theme/Core.css |
      @CCX/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 744 message: Received Recent Files.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 744 PERF - Received Recent Files.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] 751 PERF - Launch CCXProcess start
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 289 message: Platform init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 751 PERF - Platform init done: 289
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 755 message: UI Ready
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 755 PERF - UI Ready
      [2023-02-20_19-04-43][0x70000bc0c000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 338 message: Locale Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 772 PERF - Locale Init done: 338
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SharedSettings] Received Settings Get Response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SharedSettings] Making Settings Request
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 788 message: Received Home CCXP response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 788 PERF - Received Home CCXP response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SharedSettings] Making Settings Request
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 790 message: Received Utut CCXP response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 790 PERF - Received Utut CCXP response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SharedSettings] Received Settings Get Response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SharedSettings] Received Settings Get Response
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 796 message: Loaded JSON Data: Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 796 PERF - Loaded JSON Data: Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 797 message: Parsed JSON file for Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 797 PERF - Parsed JSON file for Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Failed container with label 'User Intent' for Surface 'CCX_Start_4.0_Home'
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Failed container with label 'Custom Content Configuration Cards' for Surface 'CCX_Start_4.0_Home'
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path /Users/guidodigenova/Library/Caches/Adobe/CCX Welcome/data/AEFT-23.2-en_US-3783a19a-8784-4038-8e83-3e5f0ca79339.json
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 800 message: Finished parsing CCXP data for Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 800 PERF - Finished parsing CCXP data for Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":38150,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/componentWhatsNewToastal/Ae-Whats-New-Q2-FY22.cfm.gql.json"}
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23224,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/experienceHomeMx19/Ae-NUJ-M3-Home-2020-Video.cfm.gql.json"}
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 805 message: Loaded JSON Data: Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 805 PERF - Loaded JSON Data: Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 805 message: Parsed JSON file for Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 805 PERF - Parsed JSON file for Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path /Users/guidodigenova/Library/Caches/Adobe/CCX Welcome/learn/AEFT-23.2-en_US-1a003524-b495-4ba4-8a5f-eb1d0c12e52f.json
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 805 message: Finished parsing CCXP data for Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 805 PERF - Finished parsing CCXP data for Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Ututs] User has 15 web tutorials
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 377 message: Ututs Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 808 PERF - Ututs Init done: 377
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Ututs] Failed container with label 'User Intent Dialog' for Surface 'CCX_Start_3.1_Tutorials'
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 390 message: Sophia Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 817 PERF - Sophia Init done: 390
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
      [2023-02-20_19-04-43][0x70000ea99000][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] 831 PERF - Launch CCXProcess done: 80
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 1099 message: Updated access token
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 1099 PERF - Updated access token
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 620 message: IMS.updateAccessToken
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 1099 PERF - IMS.updateAccessToken done: 620
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 668 message: IMS Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 1099 PERF - IMS Init done: 668
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 1154 message: Interactive Ready
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 1154 PERF - Interactive Ready
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 728 message: Start Screen Init
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [HS][Performance] 1154 PERF - Start Screen Init done: 728
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [DocumentStore-2] QuotaStore.fetch - Waiting for initialization to complete
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
      [2023-02-20_19-04-43][0x70000b877000][Default] [console] [DocumentStore-2] preFetchDocuments - Waiting for initialization to complete
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] User intent container: undefined
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] User intent container: undefined
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] [HS][Performance] 1285 PERF - Late Loads start
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 13 message: Late Loads
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] [HS][Performance] 1298 PERF - Late Loads done: 13
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] [HS][Performance] log perf event: time: 1298 message: All done
      [2023-02-20_19-04-44][0x70000b877000][Default] [console] [HS][Performance] 1298 PERF - All done
      [2023-02-20_19-04-44][0x70000b877000][Error] [console] [RecentStore-2] [getRecents] Error trying to retrieve recents TypeError: recents.forEach is not a function
      [2023-02-20_19-04-44][0x70000b877000][Error] [console] [RecentStore-2] [getRecents] Error trying to retrieve recents TypeError: recents.forEach is not a function

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