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Abel35751811yd15
Participant
May 15, 2024 4:27 PM UTC
Question

big crash after effect

I've been having a major issue with After Effects since today with all types of files. Sometimes I can work, but often the program crashes abruptly. I've uninstalled and reinstalled it, and the update is fine. I have the Motion Bro plugin with the latest update... I don't know what else to do. Does anyone have a solution? I got a message once about a problem with the "fill" asset... but honestly, it doesn't change anything... Thanks for your help.

    6 replies

    Abel35751811yd15Author
    Participant
    Sep 4, 2024 4:31 PM UTC

    Hello, I still have the same issue after having my PC checked and upgrading to Windows 11 with a complete reinstallation of my entire system, so it's clear the problem comes from your products. I'm experiencing issues with After Effects and Premiere Pro, mainly blue screens with error code 0x00000050... You really need to provide me with a solution quickly now, as I cannot work under these conditions. Thank you.

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      nishu_kush
      nishu_kush
      Legend
      May 15, 2024 9:30 PM UTC

      Sorry hear about the crash.

      Do you see any crash report post crash or any error messages? What are your system specifications (CPU, GPU, RAM, OS version)? Try running After Effects in Safe Mode with third-party plug-ins disabled.

      Let us know how it goes. Moving this thread from Bugs to Discussions for troubleshooting.

       

      Thanks,

      Nishu

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      Abel35751811yd15Author
      Participant
      May 16, 2024 12:25 PM UTC

      Hi, no crash report or any message error..  I try safe mode bug but it's not better  

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        nishu_kush
        nishu_kush
        Legend
        May 22, 2024 12:56 PM UTC

        Is there a specific action or command that triggers the issue, or is it random? Does it happen in all the projects? What are the details of the footage (frame rate, frame size, format/codec) you're working with? Also, what are your system specs? The details would help us to diagnose the issue.

         

        Thanks,

        Nishu

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        Abel35751811yd15Author
        Participant
        May 15, 2024 4:38 PM UTC

         I don't know if I can send an error report? If yes, where is it?

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