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M
MilenaTos
Known Participant
December 10, 2021
Question

Black screen on preview

  • December 10, 2021
  • 3 replies
  • 408 views

I saw many threads about the same problem, tried everything recommended but nothing worked for me. I was wondering if there is any more recent fix to this problem. TIA

This topic has been closed for replies.

3 replies

nishu_kush
nishu_kush
Legend
December 10, 2021

Hi Tosic221200364mtt,

 

Sorry for your issue.

As the experts suggested, please share the following details:

  • What's the exact version of After Effects you're using?
  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • A screenshot that shows the problem.

We're here to help, just need more info.

 

Thanks,

Nishu

M
MilenaTosAuthor
Known Participant
December 21, 2021

Thanks for your answer. 
The After Effects version is the latest, updated few days ago

OS Windows 10 PRO version 20H2

Intel(R) Core(TM) i7-4770 CPU, 3.4GHZ

Nvidia GeForce GT 640

16.0 GB RAM

 Enabled 500GB disc cache on a separate hard drive 

The composition size doesn't matter because it happens with new projects with only few elemnts inside. 

 

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
December 21, 2021

Have you already tried to update the graphic driver to the latest?

B
Community Expert
Byron CortezCommunity Expert
Community Expert
December 10, 2021

Tal vez es buena idea subir screenshots o capturas de video de toda tu pantalla para tener un mejor panorama dentro de tu entorno de trabajo.

Byron.
Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
December 10, 2021

Are you on MAc or Windows ?

does resetting AE preferences fix the issue ?

what is the size of composition ? type of video format you are using ?

 

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