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Lanewilliams17
Participant
May 24, 2021
Question

Blank Grey Screen

  • May 24, 2021
  • 1 reply
  • 600 views

I just updated my AE to 18.2 but now whenever I open it a blank grey screen appears to where the homepage usually is and I can't click on my past projects to open them. I did save one of my projects as a file but only the clips and audio is on it and I also have to go back and trim the clips each time I open it. Everytime I press the home icon in the top left corner it also brings back the blank grey screen. I've uninstalled it and reinstalled it several times and nothing fixes it. Has anyone else encountered this problem and know how to fix it?

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1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
May 24, 2021

Hi Lanewilliams17,

 

Sorry for your issue with After Effects.

What are your system specifications (CPU, GPU, RAM, OS)? Have you tried resetting the After Effects preferences yet? You can access your recently saved projects from File > Open Recent.

Let us know.

 

Thanks,

Nishu

L
Lanewilliams17Author
Participant
May 24, 2021

I just reset the preferences and the home page is still popping up as a blank grey screen. I attached a photo of my specifications. I'm not really sure what else to do. 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
May 26, 2021

Thanks for sharing the screenshots and trying the suggestion.

Could you try signing out from the Creative Cloud desktop app and signing back in? If that doesn't help, try creating a new user account (for testing) and see if the issue persists.

Let us know how it goes.

 

Thanks,

Nishu

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