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Isabella5FA0
Participant
October 9, 2021
Question

Blank when i open a project

  • October 9, 2021
  • 2 replies
  • 132 views

I have an issue which is that every time I open a project there is no screen, it's just blank. This doesn't happen when i create a new project, only when i open one that I've created before. This means i have to finish all my projects in one sitting and cannot close them to work on them later which isn't convenient. This is a picture of what it looks like. Does anyone know how to fix this? I have a MacBook and the 2019 version of after effects by the way.

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2 replies

nishu_kush
nishu_kush
Legend
October 12, 2021

Hi Isabella5FA0,

 

Sorry for your issue.

Would you mind sharing your system specifications (CPU, GPU, RAM, OS version)? What happens if you go to File > Project Settings and change the renderer to "Mercury Softwere Only"? Also, could you share a sample project that repeats the issue? 

Looking forward to your response.

 

Thanks,

Nishu

Mylenium
Mylenium
Legend
October 10, 2021

Clear out the caches, check your hardware acceleration settings, try and update your system's graphics driver if one is availabel. Also start by actually zooming in and out. Your crooked zoom level may simply need a refresh.

 

Mylenium

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