Skip to main content
W
well playede59646554
Participant
November 2, 2022
Question

Blue screen crash

  • November 2, 2022
  • 2 replies
  • 141 views

Hi,

I've been having regular crashes (blue screen) on windows using several versions of after effects (21,22,23). I did a clean install on windows, updated to the latest GPu drivers but still the same problem.
Tt will crash after 1 minute or an hour.

Os: windows 10 Pro --> version 22H2
Gpu version: studio driver 522.30

Does someone know what's could be happening?

Thanks

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
November 2, 2022

Hi well playede59646554,

 

Welcome to the community and sorry for your issue.

The BSOD is usually related to issues with GPU or the driver. However, there could be other factors.

When exactly does the BSOD occur? Is there a specific action that triggers it? Does it happen only when you use GPU accelerated effect? Also, what's the error on the blue screen?

Let us know, we're here to help.

 

Thanks,

Nishu

W
well playede59646554Author
Participant
November 3, 2022

Hello,

- Thank you for your answer. the BSOD can be triggered by just opening after effects. It doesn't matter if you are working on a project or not. I removed all plugins, it happens on projects with or without any effects.

- The error on the blue screen I will write those down but they vary. 

Hope this helps

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
November 3, 2022

What's the size of Maximum Disk Cache Size? Also, how much free space do you have in that drive when After Effects is storing the media cache? Can you try clearing the media cache and see if that brings any change?

Let us know.

 

Thanks,

Nishu

Mylenium
Mylenium
Legend
November 2, 2022

Without any actual crash details and exact system info we can't tell you much. You need to be much more specific. If you have BSODs, chances are it's a genuine hardware problem like your graphics card overheating due to overclocking or similar. Likewise, it could be issues with your storage devices and the caches. Anyway, you need to provide more details or else this ends up being pointless unproductive speculation.

 

Mylenium

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices