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tristansummers
Inspiring
Aug 3, 2023 5:20 PM UTC
Question

BUG- AE 23.5 Crashing (suspect RAM/GPUI driver) TRPro3955/4090 (536.67Studio)/ Windows11(22621.1992)

AE crashing again

Crashes when I open Photoshop

But also sporadically in UI when dragging number sliders or layer handles or timeline

Have tried with and without hardware "acceleration"

(Can we please stop having character limit in the Subject and forcing me to add your tags?)

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4 replies

nishu_kush
nishu_kush
Legend
Jun 13, 2024 4:37 PM UTC

Can you install the latest version of After Effects and see if the issue persists?

Let us know. I am moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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tristansummersAuthor
Inspiring
Aug 3, 2023 6:49 PM UTC

If anyone can tell me what host info is so I can troubleshoot it would be appreciated as I have a deadline and the neighbours can't sleep woith all the shouting

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tristansummersAuthor
Inspiring
Aug 3, 2023 6:48 PM UTC

[2023-08-03_12-04-41][19264][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-08-03_12-04-41][19264][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-08-03_12-04-41][19264][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-08-03_12-04-41][19264][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.

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tristansummersAuthor
Inspiring
Aug 3, 2023 6:48 PM UTC

We are going to deprecate hostInfo access soon

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