андрейч27301516

Known Participant

Question

Bug at start up AE CC2018

Forum|Forum|8 years ago
December 27, 2017
5 replies
1391 views

AE don't start and give me that crash report. the reinstallation did not give anything. no new plugins, scripts, drivers installed. Yesterday everything worked well. and today is a New Year's greetings from Adobe. Thanx a lot! what is the point of purchasing a licensed subscription, if it does not work better than pirated versions?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="After Effects" applicationVersion="15.0" build="180">

<time year="2017" month="12" day="27" hour="20" minute="24" second="59"/>

<user guid="7b0aefae-86c5-4ee3-8ec5-028ad3d39499"/>

<system platform="Windows 8.1 Single Language" osversion="6.3" osbuild="9600" applicationlanguage="ru-RU" userlanguage="ru-RU" oslanguage="ru-RU" ram="16303" machine="Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2195 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFFBDD83FA0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFFBDD83FA0" symbolname="unknown"/>

<stackStatement index="1" address="0x00007FFFBFEA80E8" symbolname="D3D11CoreGetLayeredDeviceSize"/>

<stackStatement index="2" address="0x00007FFFBFB14279" symbolname="notifyDisplayChange"/>

<stackStatement index="3" address="0x00007FFFBFB135DB" symbolname="notifyDisplayChange"/>

<stackStatement index="4" address="0x00007FFFBFAFB66D" symbolname="OpenHClone"/>

<stackStatement index="5" address="0x00007FFFBFAFBC7E" symbolname="OpenAdapter10_2"/>

<stackStatement index="6" address="0x00007FFFBFE9A941" symbolname="D3D11CoreCreateLayeredDevice"/>

<stackStatement index="7" address="0x00007FFFBFE968B5" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="8" address="0x00007FFFBFE96B23" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="9" address="0x00007FFFBFE95D4C" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="10" address="0x00007FFFBFE95B7F" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="11" address="0x00007FFFBFE958E4" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="12" address="0x00007FFF88652289" symbolname="RevertToOldImplementation"/>

<stackStatement index="13" address="0x00007FFF886523DA" symbolname="RevertToOldImplementation"/>

<stackStatement index="14" address="0x00007FFF88652A01" symbolname="D3D10CreateDeviceAndSwapChain"/>

<stackStatement index="15" address="0x00007FFF88651D67" symbolname="D3D10RegisterLayers"/>

<stackStatement index="16" address="0x00007FFF88651F6F" symbolname="D3D10CreateDevice"/>

<stackStatement index="17" address="0x0000000009BEF01D" symbolname="ae::gpu::GPUManager::Terminate"/>

<stackStatement index="18" address="0x0000000009BEEC50" symbolname="ae::gpu::GPUManager::Terminate"/>

<stackStatement index="19" address="0x0000000009BEF97C" symbolname="ae::gpu::GPUManager::Terminate"/>

<stackStatement index="20" address="0x0000000009BEDC05" symbolname="ae::gpu::GPUManager::GPUManager"/>

<stackStatement index="21" address="0x0000000009BEE5C1" symbolname="GPU_Birth"/>

<stackStatement index="22" address="0x00000000029B095E" symbolname="CEggApp::BirthPkgGrpC"/>

<stackStatement index="23" address="0x00000000029BACBA" symbolname="CEggApp::IEggApp"/>

<stackStatement index="24" address="0x000000000296A716" symbolname="CEggApp::CEggApp"/>

<stackStatement index="25" address="0x00000000029F1F1B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>

<stackStatement index="26" address="0x00000000024DE627" symbolname="AEWinMain"/>

<stackStatement index="27" address="0x0000000000401B5F" symbolname="unknown"/>

<stackStatement index="28" address="0x00000000004023BC" symbolname="unknown"/>

<stackStatement index="29" address="0x0000000000403C05" symbolname="unknown"/>

<stackStatement index="30" address="0x0000000000404427" symbolname="unknown"/>

<stackStatement index="31" address="0x00007FFFC2A213D2" symbolname="BaseThreadInitThunk"/>

<stackStatement index="32" address="0x00007FFFC4DC54F4" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000007300"/>

<register name="RBX" value="0x00007FFFC2F61750"/>

<register name="RCX" value="0x0000000000D73840"/>

<register name="RDX" value="0x0000000000D73890"/>

<register name="RSI" value="0x00007FFF89270000"/>

<register name="RDI" value="0x00007FFFBFEA80B0"/>

<register name="RSP" value="0x0000000000D73818"/>

<register name="RBP" value="0x0000000000D7ACC0"/>

<register name="RIP" value="0x00007FFFBDD83FA0"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

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</crashreport>

This topic has been closed for replies.

андрейч27301516Author

Known Participant

But now the audition has lost some of the VST plug-ins... Adobe, do you have a booze there or something?

Legend

Adobe has no control over applications that are installed on your machine. I think something is not right with your system.

Thanks,

Rameez

андрейч27301516Author

Known Participant

this is really very strange. because I did not change anything in the system. I really like working with Adobe products (oh, if all the products were available...). Happy New Year!

андрейч27301516Author

Known Participant

Today it started without problems. I did not do anything. What kind of poltergeist?

BartonGarrett256

Inspiring

If you use pirated software you are stealing not just from Adobe but from those of us who don't- we pay for the software. How would you like it if your work was stolen? I'm no fan of corporations but I have no respect for thieves.

андрейч27301516Author

Known Participant

do not worry. I personally use licensed products. but I know whole countries that they do not have the opportunity to pay for this. does Adobe initially limit the capabilities of those people? It divides into capable and incapable. Bury talents in the bud. Money always divides people. And we are all similar and everyone is beautiful in something. In general, I'm tired, I'll go finish the project and go to bed

Legend

Hi андрейч,

Sorry for your issue!
Can you disable your anti-virus software temporarily and try launching After Effects again?

Let us know if this helps.

Rameez

андрейч27301516Author

Known Participant

It did not help...

Inspiring

I hope you sent the crash report.

Inspiring

андрейч27301516 wrote
what is the point of purchasing a licensed subscription, if it does not work better than pirated versions?

Well you're not breaking the law, for one thing......