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Frédéric23333230c2oc
Participant
August 2, 2024
Question

Bug d'affichage pour le panneau bibliothèque dans AE : glitch visuel qui la rend inutilisable

  • August 2, 2024
  • 2 replies
  • 289 views

Je suis sur un Macbook Apple M3Pro

Sonoma 14.3 (23D56)

36 Go de RAM

 

Au lancement du logiciel, tout se charge et s'affiche correctement SAUF mon onglet/panneau bibliothèque qui lui "glitche" systèmatiquement ou presque (cf l'image capturée en PJ).

-> J'ai tenté de relancer en mode sans échec, ça réinitialise mes préférences au passage et des fois ça s'affiche correctement mais ça finit par re-glitcher au démarrage suivant ...

-> j'ai désinstallé-réinstallé After Effect, ça peut solutionner temporairement le problème mais ça finit toujours par revenir...

 

Ca arrive aussi avec la bibliothèque Illustrator, mais jusqu'à maintenant jamais dans Photoshop qui tourne parfaitement 🙂 . Et sinon tous mes logiciels Adobe sont bien mis à jour régulièrement. Voilà je n'arrive pas à cerner d'où peut venir ce satané bug !

This topic has been closed for replies.

2 replies

nishu_kush
nishu_kush
Legend
August 8, 2024

I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

    F
    Frédéric23333230c2ocAuthor
    Participant
    August 12, 2024

    Hello!  Thank you for your help, I actually use a second screen in addition to the MacBook and being in the office I work almost exclusively via two screens, so I did not have the reflex to test my software just on the MacBook: it's done and everything seems to work correctly! I'll make sure to update macOS too. So it seems to be a graphics card bug at first glance which can be solved by not connecting the second screen when launching the software. Thank you again for your help, I will keep you informed if the bug persists in the long run! Have a nice day!

    nishu_kush
    nishu_kush
    Legend
    August 2, 2024

    I don't see the issue on my end. I am on M2 Max. Are you using multiple monitors? If so, can you test if you get the same problem on your primary monitor? Also, try disconnecting the secondary monitor and see if that brings any change. It looks like it is related to the graphics so I'd recommend updating the macOS to the latest.

    Let us know how it goes.


    Thanks,
    Nishu

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