camera raw .ARW import not working

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I was working with raw photo files from my sony camera normally and suddenly it stopped responding.

Import -> the progress bar stays 0% -> program not responding

Tried, restarting my PC, delete caches, reinstalling after effects, deleting common files, app/local files, everything did not work. HELP

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takashi vfx

Inspiring

I'm having issues importing ARW now. it was working yesterday but i just updated my After Effects and also OSX, so one of them broke.

in After Effects, when i try import ARW with all files, i get error:

Encountered errors while importing selected items.
1) After Effects error: The file format is not supported.
2) After Effects error: file 'DSCO1370.ARW' cannot be imported - this 'arw' file is damaged or unsupported.

In photoshop try to import as all documents, i get error:

Could not complete your request because Photoshop does not recognize this type of file.

i can still open with lightroom.

let me know if this is caused by laterst AE update or OSX issue.

thanks,

t

After Effects 24.3.0

OSX Ventura 13.6.6

MacStudio M2 Ultra

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takashi vfx

Inspiring

i just saw a new camera raw update V 16.2.1 and that fixed the problem.

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R

Rick Gerard

Community Expert

Import using Camera Raw is working just fine on my M2 MacBook Pro, AE 23.

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ooij70730443Author

Known Participant

Yes sir, I would imagine 99.99% of the users have no problem. Something went wrong for my environment unfortunately and adobe does not allow for clean uninstallation (complete deletion of files eg. logs, settings,registry) leads to unsolvable situation.

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Ishan Y

Inspiring

Could you try reinstalling Camera RAW using the link in this article: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html?mv=product&mv2=accc. If this does not help, please let us know which version of After Effects you're currently working with (Help > About After Effects).

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