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Anna Lares
Participant
July 20, 2021
Question

Can't export video

  • July 20, 2021
  • 2 replies
  • 135 views

Hey, I have alot of problems from yesterday's update 😞 I can't export mp4. After rendering in Media Encoder the file is broken. Has only black screen...  It is not happend with all of my projects. 

This topic has been closed for replies.

2 replies

R
Community Expert
Rick GerardCommunity Expert
Community Expert
July 31, 2021

You can easily roll back a build using the Creative Cloud App. Here are the steps:

It usually takes just a few minutes.

nishu_kush
nishu_kush
Legend
July 30, 2021

Hi Anna,

 

Sorry for your issue.

Are you able to export the project from After Effects Render Queue? What are your system specifications (CPU, GPU, RAM, OS)? Also, could you share a screenshot of the export settings?

We're here to help, just need more info.

 

Thanks,

Nishu

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