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Can't import videos after updating to 17.0.5 (Build 16)

Forum|Forum|5 years ago
March 19, 2020
24 replies
29918 views

I updated yesterday and now I'm finding out I can't import video files!!!... anyone else having this issue? I get 2 messages:

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

After clicking OK I get another message:

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE.

Error or problem

This topic has been closed for replies.

Correct answer vuongn14606691

Verify version 17.0.6.35 the problem is resolved.

Thanks to Adobe engineer team

J

Jp Rajasthani

Participant

Nice wonderful

LivingRoom

Participating Frequently

I had the same problem for a while that I suddenly could not import MP4s int AE anymore. Updating and using older version did not help. I SOLVED it today by kicking out a third party plug in out of the follwing folder:

On macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

It was a plug-in by the INST360 camera "Insta360Importer.bundle"

D

D Arbeiter

Participant

I'm still having this issue. Version 22.2.1 (Build 3)

G

Gaayathri5FA6

Participant

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

After clicking OK I get another message:

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE. I am having the same problem.What should i do now to import video files?

mrk888

Participating Frequently

I had the same problem today:

- unarchived a large, old AE project to my network drive,

- opened the AE project, removed unused footage and collected all the files to my local ssd project drive,

- when opening the AE project file in the freshly collected folder I got the messages:

"(86::1) The source compression type is not supported"

"filename.mp4 cannot be imported - this ".mp4" file is damaged or unsupported"

- however, when opening the original project file again, with the same mp4 source files, none of the above errors pop up.

What solved the problem:

I shortened the name of the main folder containing the collected AE project and everything imports fine now.

What might have been causing the problem:

When the folder names are relatively long plus the directory structure is relatively deep, the absolute pathname of the project elements buried in the deepest folders might become too long to process by AE. Maybe its a Windows thing but I'm not sure.

Hope this helps someone else.

Cheers,

K.

garrettgibbons

Known Participant

Same error, same issue.
Mac OS 10.15.6

After Effects 17.1.3 (Build 41)

Files giving the error: ProRes .mov files that play perfectly in Quicktime player and every other app I have tried.

This shouldn't be listed as "Resolved." It's been more than six months since the first post and this problem persists.

Mitch W

Community Manager

Do you happen to have NewTek NDI installed?

O

Outamitetong

Participant

No I don’t have... Adobe team try to answer me but nothing happen... The
problem is I don’t have the good dll in my folder Adobecodectiers2... I
have a Cc sub, but when I launch Premiere, it said I miss the codec, I
think it’s a windows error... what can you think?
--
Sébastien RADE // Créateur de contenu digital
[Personal info removed by Mod.]

C

chrisb94858317

Participating Frequently

Hi. I'm having this issue too. My message states "The source compression type is not valid 86:1"

I have updated AE to 17.1.1

JohnColombo17100380

Community Manager

Hi chrisb94858317,

Would you please take a look in your MediaCore folder to see if you have any mp4 decoder plug-ins installed? The MediaCore folder is located:

On Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
On macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

We've found recently that having certain .mp4 decoder plug-ins installed can interfere with importing .mp4s which previously were importing successfully.

If there are any plug-ins in the MediaCore folder which are decoder plug-ins or plugins you don't recognize, please try moving them out of the MediaCore folder, relaunch After Effects, and try to import an .mp4 file again.

Best,

- John, After Effects Engineering Team

karolinaf9798942

Participating Frequently

I have the same problem too.

In my MediaCore Folder there are Adobe premiere plugin format only, is that correct ?

S

SpiresVideo

Participating Frequently

Still cannot import H.264 with AE 17.0.6 (build 35)

Data File: Unknown

Tried the Beta version 17.1.1 (build 8 ) - does not import H.264.

M

Mitch411

Adobe Employee

Does the H264 play anywhere? If so then it's likely to be a Media Cache issue in AE. Try deleting the Media Cache File folder. This problem was definitely fixed in 17.0.6.35 so if you're still seeing it, then there's either a problem with the specific file you're trying to import or the cache is old and needs to be rebuilt. If deleting the cache doesn't resolve the problem, contact abobe support and have them test with your source file.

S

SpiresVideo

Participating Frequently

Yes, the files I have tried play fine and, to insure that it isn't the specific file, I have tried many different files - some from the camera, some that have been exported from Encoder, others downloaded from external sources.

Will try deleting the Media Cache and see if this helps.

FYI, Adobe has reached out to me to inquire about this issue. Solution pending, but kuddos to the Adobe Support Team!

Rameez_Khan

Legend

Hi all,

Can you verify if After Effects 17.0.6 resolved this for you as it did for Rafayel?

Thanks,

Rameez

Shaffy

Participant

Hello,

I am having the same issue in v17.0.3 -running macOS Catalina

I am currently failing to update all apps including the Creative Cloud App. I get an Error 301

Waiting for support to help me resolve that so I can update and see if the h.264 error in ae is resolved.

EDIT: Updated AE to 17.0.6 (Build35) still gives me the error. Not resolved 😞

Shaf

Rameez_Khan

Legend

Hi Shaf,

That's odd! A lot of people reported success after updating to After Effects 17.0.6.

I'd recommend that you use the CC Cleaner tool to uninstall After Effects and reinstall it.

Best,

Rameez

J

JHNehr

Participant

Having the same problem here. Filming with my iPhone and After Effect won`t take it. Premiere and AME are working fine.

So, is there a workaround for this problem? Because when I go for Apple ProRes 422 HQ the file is suddenly 10 times bigger.

My new workflow, since this bug isn´t repaired, will be converting all files into another. So as a beginner in this world and as you can see my english is not the best, do you have any advice for me which codec I should use so I have no loss of quality?

Thank you very much

Rameez_Khan

Legend

Hi JHNehr,

An easier way out for you will be to reinstall After Effects 17.0.4. That way, you won't have to transcode the files.

Additionally, can you send me your Adobe ID (email address associated with AE) via a private message?

Thanks,

Rameez

I

intelligent_vibrancy98A2

Participating Frequently

I just updated After Effects. The problem is resolved. Thanks to Adobe engineers team.

B

bhavesh patel

Participant

https://adobe.ly/2XAOWiv here is my NFO please solve my problem

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

After clicking OK I get another message:

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

O

Outamitetong

Participant

I have the same issue! What's going on???! Impossible to import hevc video... From my iphone.

Rameez_Khan

Legend

Hi Outamitetong,

Can you send me your Adobe ID (email address associated with AE) via private message?

I'd also suggest that you reinstall After Effects 17.0.4.

Thanks,

Rameez

Rameez_Khan

Legend

I'd also request all the users to send us the necessary information. If it's not possible for you to upload content to a file-sharing service, please post your computer and media details here. You can download a free app called MediaInfo and get the details of the media files.

Thanks again.

Rameez

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