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antonio777
Inspiring
Mar 19, 2020 6:12 AM UTC
Answered

Can't import videos after updating to 17.0.5 (Build 16)

I updated yesterday and now I'm finding out I can't import video files!!!... anyone else having this issue? I get 2 messages:

 

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

 

After clicking OK I get another message:

 

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

 

I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE.

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    vuongn14606691Correct answer
    Participant
    Apr 27, 2020 3:50 AM UTC

    Verify version 17.0.6.35 the problem is resolved.

    Thanks to Adobe engineer team

     
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    107 replies

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    Myleshamlyn
    Participating Frequently
    Mar 20, 2020 10:02 AM UTC

    Same here... Thinking of reinstalling the previous version.

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    Arash Taheri
    Participant
    Mar 20, 2020 5:43 AM UTC

    I have the same problem

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      NapK1n
      NapK1n
      Participating Frequently
      Mar 19, 2020 2:38 PM UTC

      Same issue after updating to 17.0.5

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        NapK1n
        NapK1n
        Participating Frequently
        Mar 20, 2020 2:51 PM UTC

        Rolled back to older version. Now everything works fine.

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          antonio777Author
          Inspiring
          Mar 20, 2020 5:19 PM UTC

          I can't roll back, the only option I get is "uninstall"... which means re installing a bunch of other software and extensions... so annoying, sigh.

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          nishu_kush
          nishu_kush
          Legend
          Mar 19, 2020 7:28 AM UTC

          Hi there,

           

          Thanks for reaching out. Try moving your file to another location within your local drive and then try to import it. For example, your desktop. If that doesn't help then check if there are any special characters in the file name.

          Let us know if it helps.

           

          Thanks,

          Nishu

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            yamamotion
            Participating Frequently
            Mar 19, 2020 9:22 AM UTC

            Cool!

             
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