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Answered

Can't import videos after updating to 17.0.5 (Build 16)

Forum|Forum|5 years ago
March 19, 2020
24 replies
29918 views

I updated yesterday and now I'm finding out I can't import video files!!!... anyone else having this issue? I get 2 messages:

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

After clicking OK I get another message:

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE.

Error or problem

This topic has been closed for replies.

Correct answer vuongn14606691

Verify version 17.0.6.35 the problem is resolved.

Thanks to Adobe engineer team

Show previous replies

M

Myleshamlyn

Participant

Same here... Thinking of reinstalling the previous version.

A

Arash Taheri

Participant

I have the same problem

NapK1n

Participating Frequently

Same issue after updating to 17.0.5

NapK1n

Participating Frequently

Rolled back to older version. Now everything works fine.

A

antonio777Author

Inspiring

I can't roll back, the only option I get is "uninstall"... which means re installing a bunch of other software and extensions... so annoying, sigh.

nishu_kush

Community Manager

Hi there,

Thanks for reaching out. Try moving your file to another location within your local drive and then try to import it. For example, your desktop. If that doesn't help then check if there are any special characters in the file name.

Let us know if it helps.

Thanks,

Nishu

Y

yamamotion

Participating Frequently

Cool!

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