Participant

Answered

Can't not import mov files into AE.

Forum|Forum|14 years ago
November 18, 2011
9 replies
168891 views

This problem has appeared for some of the time. It causes several things I can't do in my After Effect, but I really have no idea how I can fix it.

Problem 1: wait a long time to open the AE, it hangs on the initializing media core and takes about 10-15 mins to get through.

Problem 2: can't import the mov files, and if I import the mov to the AE project, this pop up comes

"After Effects error: file 'file name.mov' cannot be imported - this 'MooV file is damaged or unsupported.'"

Problem 3: can't output the comp as mov. and this pop up warming comes

"After Effects: One of the output modules could not be imported. It has been reset to use the default setting for the selected file format."

I read some threads and I knew this might cause by the blocked communication between AE and QT. But I have double check my QT, it is version 7.6.6 and I have no firewall software installed, hence the communication is okay (i guess, since I can play the mov file normally and not the warm message that “QuickTime is not installed on this system…”) .

Some other thread says may because of the three party component in the QT Library. This may make sense, cause I install some converters for converting the wmv and avi before…

Here are the components in the QT Library:

AviImporter.component

FFusion.component

iChatTheaterPreview.component

IMXCodec.component

XviD_Codec.component

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↑↑The above 5 component I have move them out, but no luck still ↑↑

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AppleAVCIntraCodec.component

AppleHDVCodec.component

AppleIntermediateCodec.component

AppleMPEG2Codec.component

AppleProResCodec.component

DesktopVideoOut.component

DVCPROHDCodec.component

DVCPROHDMuxer.component

DVCPROHDVideoDigitizer.component

DVCPROHDVideoOutput.component

DVCPROHDVideoOutputClock.component

DVCPROHDVideoOutputCodec.component

FCP Uncompressed 422.component

LiveType.component

Could anyone give me some advise regarding to those problems, and is there any of the above component I should move away. DEL .\/.

Thanks so much in advance for any of your help and advise, really appreciate that! thanks!

Donna

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Here are some background info about my mac:

Mac OSX 10.6.8

2x3 GHz Dual-Core Intel Xeon

8GB memory

AE CS5

QuickTime Player 7 version 7.6.6

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Import and export

Correct answer Morrígan

I was having the same problem and so far this solution has worked for me. (knock on wood)

Try setting your default player for .mov files to QuickTime. (Mine was set to Windows Media Player)

Right click on one of the mov files you are having a problem opening in AE.
Select the "Open with" and select "Choose default program..." at the bottom.
Select Quick Time. (Make sure the "Always use the selected program to open this kind of file" box is checked.)
Reboot your computer.
Open AE and see if it works.

A

adobeckp

Participant

Hi! I have a different solution here than the one accepted widely here...as my clips were already set to open with QT.

Instead, I brought the "affected clips" into Media Encoder and changed the output settings to make sure they were 8-bpc instead of 16-bpc - that did the trick! (I rendered as ProRes 422 LT, but not sure that mattered, you could prob choose any codec within reason)

J

JaredZ

Participant

Ok one thing I got to work for me (Windows 10) was right clicking on the file going to Properties clicking the details tab, and than at the bottom click the Remove Properties and Personal Inforamtion, Checking the create a copy box than clicking ok. I than changed the name of the file and re-imported it, Thats seemed to work for me. I had to do the remove part becouse that is the only way it would let me change the file name.

affanr85378844

Participant

doesn't work!

S

sami sunkar

Participant

it not work with me when i inport mov in adobe premiere and after effects it's become audio without video

hillolkrbarman

Participant

Thanks Man! It worked!

A

Amir_22

Participant

which operating system u have? windows or mac

G

granta90175443

Participant

one of the easiest ways that worked for me to resolve this issue is to rename the file. left click at the end of the file where it says ".mov" and delete the .mov part, and then type .mp4 that should work, it worked for me.

创

创0D45

Participant

amazing

I

ilannodAuthor

Participant

Hey hey yeah! My problem have been solve, yes, remove the third party component is work! YOHO~

M

MorríganCorrect answer

Participant

I was having the same problem and so far this solution has worked for me. (knock on wood)

Try setting your default player for .mov files to QuickTime. (Mine was set to Windows Media Player)

Right click on one of the mov files you are having a problem opening in AE.
Select the "Open with" and select "Choose default program..." at the bottom.
Select Quick Time. (Make sure the "Always use the selected program to open this kind of file" box is checked.)
Reboot your computer.
Open AE and see if it works.

C

chadgilmour

Participant

Morrígan wrote:

I was having the same problem and so far this solution has worked for me. (knock on wood)

Try setting your default player for .mov files to QuickTime. (Mine was set to Windows Media Player)

Right click on one of the mov files you are having a problem opening in AE.

Select the "Open with" and select "Choose default program..." at the bottom.

Select Quick Time. (Make sure the "Always use the selected program to open this kind of file" box is checked.)

Reboot your computer.

Open AE and see if it works.

YES!!!! This just saved my bacon!!!! Why does changing the default program that opens .mov files have anything to do with After Effects?!

Todd_Kopriva

Inspiring

Remove all of those third-party components and try again.

If After Effects works with QuickTime fine after that, then put the components back in one by one until you find the one (or more) that's causing the problem.

A

Anonymous

Well i downloaded a template for adobe after effects and i got the same problem with the mov. files but how can i fix it, i'm on windows so i don't have quicktime

Szalam

Community Expert

alphaz63394868 wrote:

Well i downloaded a template for adobe after effects and i got the same problem with the mov. files but how can i fix it, i'm on windows so i don't have quicktime

Download and install QuickTime 7 from Apple.

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