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Gabriel33610407h0ll
Participating Frequently
November 20, 2023
Question

Can't open ae 2024

  • November 20, 2023
  • 1 reply
  • 373 views

Hi, 
sorry to interrupt but i have a similar problem. My Ae crash at splash screen after one or two clic or in the post launch.
I mention that in a post but I tried litteraly everything.
By reading the logs, it seems that the problem came from Creative Cloud and it specific to After Effect because Premiere and other program works well.


Here is my config :

CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

GPU RTX 2060

RAM 16 Go

This topic has been closed for replies.

1 reply

nishu_kush
nishu_kush
Legend
November 21, 2023

Hi Gabriel33610407h0ll,

 

Thanks for writing in.

I've branched your comment to a new discussion. Can you try running After Effects in Save Mode with the third-party plug-ins disabled?

Let us know if it brings any change.

 

Thanks,

Nishu

G
Gabriel33610407h0llAuthor
Participating Frequently
November 21, 2023

Hi Nishu,

Thanks for answering. By lanching AE in safe mode I managed to open it, but at my first action in the software it crashed. 
I linked a copy of the crash report, it seems that the problem came from an/multiple incorrect file location because the main error message is Error:487 Attempt to access an invalid adress. (translated from french)

Thanks for your help.

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