Can’t open after effects

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Hey so I cant open after effects because the sapphire bundle is missing. They say I should reinstall the sapphire plugins to fix the problem but no matter how many times I reinstall it it wont work. I would really appreciate if someone could help me.

Crash

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nirtha_0010

Participating Frequently

Hi! I just wanted to ask if this problem has been resolved for you? I'm having the same problem and would love to know how you solved it if you did!

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Byron Cortez

Community Expert

Podrías intentar desinstalando After Effects de preferencia con la Creative Cloud Cleaner Tool para que no quede rastro de nada y luego reinstala Ae y el paquete de plugins de Borisfx.

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Byron.

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nirtha_0010

Participating Frequently

If we uninstall after effects, will all our projects get deleted?

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nishu_kush

Legend

No, your project will stay unaffected. Let us know more details about your issue so that we can provide help specific to your setup.

Thanks,
Nishu

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OussK

Community Expert

try to ask borisfx support as your issue is related to a third-party plugin, also try to remove the plugin totally and so a fresh install

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nirtha_0010

Participating Frequently

Why is it related to the third party if the plugins are gone/deleted/uninstalled? It is after effects that seems to have an issue now that the plugin is gone and will not operate. Shouldn't Adobe be able to help with fixing the After Effects issue? How can we continue to use after effects now that this third-pary plugin has been uninstalled and deleted?

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