Rafael24836328dseg

Participant

Answered

Can't open any CC app

Forum|Forum|10 months ago
May 20, 2025
1 reply
323 views

Hey Guys, im a bit desperate here.
I followed a tutorial to free some space from my mac and apparently I deleted something important.
i get these errors and AE won't open at all. Also no Adobe app opens. Uninstalling and installing is not helping. any clues??

Troubleshooting

Correct answer David.Arbor

Hi @Rafael24836328dseg,

Can you try running the CC Cleaner tool to wipe everything out, then reinstall the Creative Cloud desktop app?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Thanks,
- David, After Effects Engineering Team

Community Manager

Correct answer

Community Manager

Hi @Rafael24836328dseg,

Can you try running the CC Cleaner tool to wipe everything out, then reinstall the Creative Cloud desktop app?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Thanks,
- David, After Effects Engineering Team

Rafael24836328dsegAuthor

Participant

Thank you, David, I owe you a beer!

Community Manager

Community Manager

Glad to hear it! Gotta be careful with tutorials where people tell you to delete files without a clear explanation. 😉

Taking the nuclear approach isn't fun, but sometimes it's the quickest option.

- David, After Effects Engineering Team