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bradlow
bradlow
Participant
January 11, 2019
Question

Can't open project file from PC on Mac

  • January 11, 2019
  • 3 replies
  • 5434 views

I've been trying to open a template made on a PC on my iMac for days, and I can't get it to open. It was created in AE 15.0 (CC) and it won't open on that version, or any newer version on my machine. When I go to open it, it takes over 3 hours to finally open, and then once it's opened, it freezes after effects and I have to force quit. Any ideas on how to fix this?

This topic has been closed for replies.

3 replies

L
lucian5CED
Participant
October 8, 2020

was this fixxed? and how?  i have the same issue now

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    January 13, 2019

    Are the projects and corresponding source footage on an external drive?

    Copy the AEP to the Desktop, unmount the drive and then open the project with all the source footage missing.  Do a Save As back to the Desktop.  Reconnect the drive, copy the new AEP back and try opening it (with your fingers crossed).

    An alternative is to open a new AEP, import the problem AEP into it with the source footage missing and then relink the source footage manually.  Of course, that’ll take awhile.

    -Warren

    bradlow
    bradlowAuthor
    Participant
    January 14, 2019

    Thank you for responses. Nothing is working. I don't know what the problem is, or how to fix it. It's ONLY these files from this show. This is the frozen screen I've been looking at for an hour.

    Warren, can I email you one of these files (without the footage) and see if you're able to open it and convert it to a new file I could try and open?

    Rameez_Khan
    Rameez_Khan
    Legend
    January 18, 2019

    Hi bradlow,

    Sorry for your issue!

    You can upload your project files to a cloud storage service like Google Drive, Dropbox or Creative Cloud Files and share them with us. We'd be happy to take a look.

    Thanks,

    Rameez

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    January 12, 2019

    The only way we could have any idea about what is going on is if you gave us project details. Most likely culprits are incompatible footage or missing third-party effects. There is nothing inherently difficult about opening projects from the same or later versions of AE on a different operating system.

    bradlow
    bradlowAuthor
    Participant
    January 12, 2019

    Hey Rick, thanks for responding!!

    What kind of project details would you like? I have 10 different project files (everything collected & organized) from a show I worked on last year. Everything was created on AE 15.0 on a Windows computer. I'm just trying to open any of the project files on any of my 3 Mac computers, but not one computer, or version of AE will open these files. It takes 2-3 hours to attempt even opening the project, and then IF it opens, it completely freeze AE. It's like my machines are having a hard time reading the Windows files or something. This is the first time I've ever encountered this problem!

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