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User123981
Participant
December 1, 2020
Question

Can't save the project!

  • December 1, 2020
  • 1 reply
  • 185 views

I don't know why, but I can't save new proejcts in After Effects. I tried Save As but it's not working at all. I can open the project, make changes and save it by hiting ctrl + S, and it will save it. But if I create new project and press ctrl + S, it's not wokring, just do noithing. Even if I close the program, it will ask to save the project, but after I hit SAVE the program just close. What is the problem and how to fix that?

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1 reply

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David Arbor
Inspiring
December 1, 2020

There's not a lot to go on here. Can you post a screen recording showing this happening? If restarting your computer doesn't fix this issue, I would try trashing your preferences: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

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User123981Author
Participant
December 1, 2020

Reset preferenses fixed the problem!!!! Thanks!

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David Arbor
Inspiring
December 1, 2020

Great! Glad that did the trick. Often times this is a good troubleshooting step when you start to experience odd, unexplainable things that weren't happening the day before.

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