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LinkJerome
Participant
Oct 30, 2018 4:15 PM UTC
Question

Can't see my imported videos

Hello,

I have a problem with my Adobe After Effect and Rush: When I create a new project and import a mp4 video inside it, I can hear their audio, but I can't see the video.

On after effect, the video is completely green and on Rush, there's nothing...

Do you have any idea ?

Thanks

10 replies

elena_1344
elena_1344
Participant
Dec 23, 2024 6:42 PM UTC

Hello how did you fix it I have the same problem😞

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Ivy27945756zmzh
Participant
Jan 3, 2025 7:27 PM UTC

Hi there, I managed to fixed the problem by converting the mp4 into mov. Hope this helps!

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elena_1344
elena_1344
Participant
Jan 4, 2025 6:46 PM UTC
Thank you this works for me 🙂
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OussK
Community Expert
OussKCommunity Expert
Community Expert
Oct 31, 2018 5:27 AM UTC

Also try to stop the GPU accelerator, Go to File/Project settings/Video Rendering and Effects/use mercury software only

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LinkJeromeAuthor
Participant
Nov 1, 2018 12:18 PM UTC

Nothing changed after selecting "use mercury software only"...

It stills completely green...

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Dave_LaRonde
Dave_LaRonde
Inspiring
Nov 1, 2018 5:06 PM UTC

I see a problem, but it may not correct the green image -- the video is all VARIABLE frame rate.  I suspect it was shot on a phone.

After Effects does not perform well with variable frame rate footage.  You can use Adobe Media Encoder to convert these clips to a fixed frame rate, but the motion in the video may not be correct.  While you are converting it, you can also convert it to a different codec... which may solve the green video problem.

The ONLY good solution for variable frame rate footage is to not shoot in a variable frame rate.  There are apps that force phones to shoot at fixed frame rates.  You should use one.

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ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
Oct 31, 2018 3:03 AM UTC

Hello,

The issue seems related to the graphic card. I would recommend you update the driver to the latest.

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Andrew Yoole
Andrew Yoole
Inspiring
Oct 31, 2018 5:20 AM UTC

Where are you sourcing the video files from? 

If you import a video into After Effects and select it in the Project window, the top part of that window will tell you properties of the clip.   Please tell us what it says for one of the problem clips, or post a screenshot.

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LinkJeromeAuthor
Participant
Nov 1, 2018 12:13 PM UTC

The source of my video's my Desktop.

Here's a screenshot of the clip properties :

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