Can't update Ae (2026.2.1 to 2026.5) (Self-Service-Subscription)

Question

Hi!In my company we are thre people with the Self-Service-Subscription But I am the only one who can’t update anymore. There is no new version in the CC, nor in the direct Link: https://helpx.adobe.com/after-effects/desktop/troubleshooting/fixed-and-known-issues/fixed-issues.htmlany solution?Thanks a lot!

simon0815 · Accepted Answer

@Nishu KushwahaMy IT supporter figured it out:Logout from your creative cloud and close the app. Next close all background activities in the Taskmanager andthen delete the folder %appdata%\Local\Adobe\OOBE\ and restart your computer.

Nishu Kushwaha · Answer

Hi Simon, since your colleagues on the same subscription can update but you can't, this points at something specific to your account or Creative Cloud desktop app state.

A few things worth trying in order:

1. Sign out and back in on the Creative Cloud desktop app.

2. Reinstall the Creative Cloud desktop app.

If none of those work, this is likely an account-level issue that Adobe Customer Care can look into directly. Reach them via the chat pod on https://adobe.ly/4A95Ioy.

Let me know if any of those work.

Thanks,

Nishu

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