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hanskfroschauer
hanskfroschauer
Known Participant
January 10, 2017
Question

Can't use assets from CC Library anymore?

  • January 10, 2017
  • 13 replies
  • 7837 views

Until recently, I could drag a vector asset from my CC Library into the After Effects Project panel, and then use it in AE.

Now, when I do the same thing, the resulting item in the project panel is no longer an Ai-file, but an empty placeholder? And in some cases, even though I for example drag my own company logo from the Library panel into the Project panel, it's not only a placeholder, but it tells me to license the file through Adobe Stock?! What is going on?

How can I fix this to again to be able to use Library assets in After Effects?

    This topic has been closed for replies.

    13 replies

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    L
    lukask36107913
    Participant
    June 21, 2017

    Hi all,

    I have the same problem...we have a library shared between me and my team. We use logos and graphic assets all the time from that library...Photoshop, Illustrator, Premiere...but when I try to import something to AE, like OP said, the file is not imported, it's just an empty placeholder...

    Everything is fine on my home pc, but at work using library for AE does nothing...

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    June 21, 2017

    lukask36107913  wrote

    ...

    I have the same problem...we have a library shared between me and my team. We use logos and graphic assets all the time from that library...Photoshop, Illustrator, Premiere...but when I try to import something to AE, like OP said, the file is not imported, it's just an empty placeholder...

    Everything is fine on my home pc, but at work using library for AE does nothing...

    What advice from this thread have you already tried? Did you rename the folder to which AE is trying to save those assets on import? What OS are you using?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 1, 2017

    Hi hanskfroschauer,

    Checking in to see if you are still experiencing this issue with saving to Libraries or not. Let us know if Szalam's advice helped or if you still need assistance. Please let us know where you stand.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    jonashoffmann
    jonashoffmann
    Participant
    March 2, 2017

    Hi Kevin,

    At least for me, renaming the folder didn't do anything. Still the same problem.

    The problem wasn't saving to libraries, but placing items from them in AE.

    hanskfroschauer
    hanskfroschauerAuthor
    Known Participant
    January 11, 2017

    An update: when I drag an Illustrator-asset from my library into AfterEffects, there's the placeholder I mentioned, but now there's also an error-message telling me that the file can't be found, and a path: ../users/[my name]/Library/Application Support/Adobe/Creative Clouds Libraries/LIBS/[user id]/creative_cloud/dcx/[library id as a long string]/components/[file id string].ai

    I followed the path, and noticed that the file is at this location, but the file id string (a long string made up from numbers and letters) is different from the one After Effects is looking for. How can this be fixed? How come the file id string changes? And why can Photoshop open and place the file correctly, while After Effects is looking at (what I guess is) an old location of the file?

    I really hope someone can help with this, as it's driving me crazy.

    jonashoffmann
    jonashoffmann
    Participant
    February 21, 2017

    I have a similar problem. When placing assets (Photoshop files) from a specific library into After Effects, I get a file not found error, although when following the path, the file is there. Plus I can access it from Photoshop.

    Here are my error messages. The first time placing an asset in a fresh project it shows message 1 and 2. The second time message 2 and 3.

    1. The File could not be found

    2. Error/defect in file

    3. Internal Check/test error

    hanskfroschauer
    hanskfroschauerAuthor
    Known Participant
    February 21, 2017

    Sorry to hear that. I never got an answer / solution, so I still have this problem. Interestingly, it only happens on my work machine. At home, there's no problem. They're both iMacs with the latest OS.

    I really wish someone from Adobe would at least acknowledge this.

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