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sebastianb20339039
sebastianb20339039
Participant
August 3, 2021
Answered

Cancel subscription before auto renew

Hello,

i have year plan of after effects, on start 2022 is auto renew, i dont want renew this for next year, but when clicked "cancel" (only option) i must paid extra money for cancel in every time, i just want switch to "off" auto-renew and paid this year

 

i should cancel 1 day before autorenew or what?

RobShultzCorrect answer
Community Expert
August 3, 2021

This is a users group forum for working with the applications. I would try talking to Adobe directly through Adobe.com or calling them.

It seems inside of your account settings there should be a switch to turn off auto renew.

Good Luck.

 

 

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3 replies

Community Expert
RobShultzCommunity ExpertCorrect answer
Community Expert
August 3, 2021

This is a users group forum for working with the applications. I would try talking to Adobe directly through Adobe.com or calling them.

It seems inside of your account settings there should be a switch to turn off auto renew.

Good Luck.

 

 

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    its339494739zjt
    Participant
    November 30, 2023

    where the "turn off auto renew"  there no setting that is call "switch to turn off auto renew" 

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