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SimplyZoe270664554x2d
Participant
November 10, 2022
Answered

Cancelled subscription

So, I have paid an early subscription cancellation fee as my daughter no longer uses the After Effects app. But I have recently had a monthly payment taken out, AFTER I'd already paid the cancellation fee. Can anyone explain this to me please, because I cannot find a way of blocking this payment and it is coming out of my Credit Card. HELP!

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Mylenium
MyleniumCorrect answer
Legend
November 10, 2022

Unfortunately we can't help you with such issues. You have to contact sales support directly by web chat, mail, phone or the @AdobeCare Twitter handle.

 

Mylenium 

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3 replies

jesus334653161vya
Participant
December 10, 2023

my plan cancel

 

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Mylenium
MyleniumCorrect answer
Legend
November 10, 2022

Unfortunately we can't help you with such issues. You have to contact sales support directly by web chat, mail, phone or the @AdobeCare Twitter handle.

 

Mylenium 

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    SimplyZoe270664554x2dAuthor
    Participant
    November 10, 2022
    I'll check out the Twitter link. Appreciate the reply.
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