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Jenna31526225pm66
Participating Frequently
Aug 7, 2023 3:37 AM UTC
Question

Cannot drag from project pane to timeline

It is extremely unfortunate that I need to make this post. I have done EVERYTHING imaginable and recommended to fix my issue yet it still persists. I cannot drag files from the project pane into my timeline. This issue occurs with all file types. I have removed and disabled all of my plugins. I have installed and reinstalled after effects. I have reset my workspace. I have installed the most recent NVIDIA GPU studio driver. My after effects is up to date! I cannot believe that an application I have been using since 2016 is virtually unusable. This is really disappointing to me. Adobe may lose a long-term subscriber. 

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9 replies

nishu_kush
nishu_kush
Legend
Apr 14, 2024 5:05 PM UTC

I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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Jenna31526225pm66Author
Participating Frequently
Jun 19, 2024 3:06 AM UTC

Here is the link to a video showing my issue. It is AE version 24.4.1 on Windows PC

 

https://vimeo.com/961864227?share=copy

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ShiveringCactus
Community Expert
ShiveringCactusCommunity Expert
Community Expert
Jun 19, 2024 9:32 AM UTC

Hi Jenna,

Apologies, this may not be related, but in your screen recording, the mouse's pointer never seems to be on the point you're clicking.  Could the calibration(?) be off?  

 

(I don't like to blame other things, especially as you think it is connected to an update.)

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nishu_kush
nishu_kush
Legend
Nov 10, 2023 3:46 PM UTC

Sorry about that. You can upload to a video streaming site or to the cloud and share the link here.

Looking forward to your response.

 

Thanks,

Nishu

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    Jenna31526225pm66Author
    Participating Frequently
    Nov 9, 2023 9:38 PM UTC

    Hello, this issue is still persisting. I just took a screen recording for you, but unfortunately, I am unable to post it here. Why I have to upload a link to a video file rather than import the file is a bit odd to me. Where am I supposed to post my recording for you to be able to see it? 

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      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      Aug 8, 2023 1:35 PM UTC

      Thank you, @Jenna31526225pm66. Would you be able to provide a screen recording of what happens when you try to drag from the Project panel into the Timeline? Does dragging assets into the Composition panel, rather than the Timeline, work instead?

       

      Thanks again,

      - John, After Effects Engineering Team  

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      Jenna31526225pm66Author
      Participating Frequently
      Aug 8, 2023 3:02 AM UTC

      I am using version 23.5. This issue arose after not using AE for about a month and a half, during that time I believe there may have been an update. 

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      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      Aug 7, 2023 9:00 PM UTC

      Hi @Jenna31526225pm66,

      Thank you for reporting this issue, sorry to hear you're experiencing this. What version of After Effects are you using? And did the failure start with an update of AE or of the OS?

       

      Thanks for reporting this issue and for any further information you can provide,

      - John, After Effects Engineering Team  

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