Skip to main content
Participant
November 6, 2025
Answered

Cannot install - You already own After Effects

  • November 6, 2025
  • 2 replies
  • 107 views

I cannot download after effects, It only shows "free trial" or "buy" options on creative cloud app, but I have After Effects on my plan. When I try to purchase, it gives an error: "This purchase is not supported. You already own After Effects." But I cannot use After effects.

 

Correct answer Peru Bob

Try signing out and then back in to the CC app.

 

If that doesn't work, try resetting the CC App:To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2 replies

nishu_kush
Community Manager
Community Manager
November 6, 2025

In addition to the expert's suggestion, you can try the steps outlined in the following article: https://adobe.ly/3LqHzVO

Let us know how it goes.


Thanks,
Nishu

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
November 6, 2025

Try signing out and then back in to the CC app.

 

If that doesn't work, try resetting the CC App:To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Participant
November 9, 2025

Thank you very much, it worked.

Peru Bob
Community Expert
Community Expert
November 10, 2025

You're welcome.