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Celine5F9C
Participant
Nov 11, 2020 7:59 PM UTC
Answered

Cant open after effects !!!!!

So i downloaded the Plugin Sapphire and then i wanted t open After Effects but it doesnt worked, so i deleated the Plugin and tried to open After Effects again but then it says ;

Can't find Sapphire bundle in /Applications/GenArtsSapphireAE/config/sapphire-ae64.bundle: file does not exist.

Please reinstall Sapphire Plug-ins to fix this problem .

 

And i really dont know what to do now ! I uninstalled all of my Plings just to have the ones from After Effects on my Desktop. Please help me out !!!!

    Trevor37323477fmxnCorrect answer
    Participant
    May 11, 2024 3:52 AM UTC

    This works thank you so much for updating! 

    View reply

    15 replies

    walter34829865btx2
    Participant
    Feb 15, 2024 1:20 PM UTC

    Hi, I know this is a bit of a late reply but I recently just found a fix for this, you will need to download the official boris fx hub and then reinstall the sapphire plugin once the plugin is installed open up after effects and the message should be gone, you can close after effects and then unistall the plugin and it will still remain the same. *Note, you can install the watermarked version.

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      Trevor37323477fmxnCorrect answer
      Participant
      May 11, 2024 3:52 AM UTC

      This works thank you so much for updating! 

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        Miles35045363v426
        Participant
        Feb 5, 2024 3:07 AM UTC

        Hello, I am hving this same issue a few years kater. I am wondering if you ever figured out the problem.

        Thanks in adavance,

        Miles

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        walter34829865btx2
        Participant
        Feb 15, 2024 1:21 PM UTC

        Hi, I think I found a fix check out my reply and see if this works for you.

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        ashleys51591515
        ashleys51591515
        Participant
        May 24, 2023 2:43 PM UTC

        I'm having the same problem and tried all the suggestions in this discussion with no luck. I canceled my Sapphire plugin membership as it never worked. And now I can't open After Effects without purchasing it again. Help, please.

        Thanks in advance,

        Ashley

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          Community Expert
          Byron CortezCommunity Expert
          Community Expert
          Nov 12, 2020 12:41 PM UTC

          If no works resetting Ae references, download de Creative Cloud Cleaner Tool to uninstall it, the reinstall from Creative Cloud Desktop App.

           

          https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

          Regards! 

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          Byron.
          Celine5F9CAuthor
          Participant
          Nov 12, 2020 5:02 PM UTC

          i did everything you said but it just wont work ! you may have antoher idea to fix the problem ?

           

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          Community Expert
          Rick GerardCommunity Expert
          Community Expert
          Nov 12, 2020 7:45 PM UTC

          Uninstall Saphire, reboot, hold down Shift + Alt/Option + Ctrl/Cmnd when you click on the AE icon to open the app and wait for the option to delete your preferences, then turn on Caps Lock to prevent AE from trying to render anything when it opens. 

           

          If that does not work the first step is to open the Creative Cloud app and roll back one build number for AE or one version. 

           

          If none of that works let us know. Maybe there are a few other tricks you can try before resorting to using the Cleaner Tool. It would also help if we had the complete system and os specs. The problem may be something as simple as a funky display driver.

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          Community Expert
          Byron CortezCommunity Expert
          Community Expert
          Nov 12, 2020 12:33 PM UTC

          You can reset the preferences:

           

          Press Alt (Windows) or Option (Mac OS) while launching After Effects. You can release the Alt or Option key when the splash screen appears.

          To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

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          Byron.
          Celine5F9CAuthor
          Participant
          Nov 12, 2020 5:05 PM UTC

          didnt work for me, another ideas ?

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          Celine5F9CAuthor
          Participant
          Nov 11, 2020 8:02 PM UTC

          And i also deleated After Effects for like 3 times now !! I´m so mad because of the plugins. I hope anyone can help. Cant find a tutorial on the internet so imma try here...

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