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DanielVFX
Participant
March 11, 2024
Question

Cant reach to Adobe Servers

  • March 11, 2024
  • 2 replies
  • 252 views

Hello, I just bought the Adobe subscription and I cant open After Effects. It says that "We cant verify your subscription status". I am connected to wifi and I have put my billing address in. What should I need to do?

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2 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
March 11, 2024

Hi @DanielVFX,

Have you reached out to Adobe Support about this? Support would be the best place to start regarding any issues with licensing.

 

Cheers,

- John, After Effects Engineering Team 

    J
    Community Manager
    Jessica McMillanCommunity Manager
    Community Manager
    March 11, 2024

    Hello @DanielVFX 

    One suggestion I have is to check that you have Creative Cloud Desktop (CCD) open and signed in when you attempt to launch AE. CCD handles part of the license pathway and being signed out there can cause issues for launching AE and it being able to verify your subscription.  Otherwise have you followed the other trouble shooting recommendations from the link in that dialog?

    All the best,
    Jessica 
    AE Engineering

    All the best,Jessica McMillan - AE Engineering
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