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Participant
July 15, 2026
Question

cashes with some objects, and does not have all the feature it was supposed to have

  • July 15, 2026
  • 2 replies
  • 13 views

the problem started with me changing the all the files from C: drive to another drive, not only did it lost its application logo, but also frequently crashes when trying to mask, the masking feature only has box select and not auto or custom part select, is this problem beacause i moved the file from the C: drive to E: drive, both the drives are of the same nvme and are only seperate beacuse of partation, so why does it glitched so much

    2 replies

    Nishu Kushwaha
    Community Manager
    Community Manager
    July 15, 2026

    Let us know if David's suggestion helps.

    Moving this thread from Bugs to Questions for now.

     

    Thanks,

    Nishu

    David.Arbor
    Community Manager
    Community Manager
    July 15, 2026

    Hi ​@Shadaxo,

    Applications have thousands of files on disk and you can’t just move a folder from one drive to another and have it still work. You can, however, reinstall After Effects on your E: drive. Open your Creative Cloud Desktop app, switch to the Apps tab and change the Install Location from Default to your E: drive (see attached screenshot).

     

    If all you did was move the Program Files/After Effects folder, I would move it back, see if AE launches, then uninstall it from the Creative Cloud Desktop app. Then you can try reinstalling it at the new location.

    -David, After Effects Engineering Team