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amriphoto
amriphoto
Inspiring
May 16, 2018
Answered

CC 2018 keeps crashing and cannot open the project in CC2017

  • May 16, 2018
  • 2 replies
  • 4733 views

Hi all,
I´m in big trouble. My CC2018 keeps crashing with the error:

Last log message was: <140735704163200> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

I have installed CC2017 now, but I cannot open the project that was created in CC2018. I have a deadline though.
Any help would be greatly appreciated!

    This topic has been closed for replies.
    Correct answer amriphoto

    Deleting the preferences folder seems to solve the problem.

    • (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version](delete this the folder)
    • (Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version](delete this the folder)

    2 replies

    amriphoto
    amriphotoAuthorCorrect answer
    Inspiring
    May 16, 2018

    Deleting the preferences folder seems to solve the problem.

    • (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version](delete this the folder)
    • (Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version](delete this the folder)
      B
      Brandonj74
      Participant
      March 3, 2021

      I don't see a Adobe folder in Preferences...maybe there use to be in the old version.

      dylans36684381
      dylans36684381
      Participant
      January 19, 2022

      Same.  Not seeing the Adobe folder in Preferences.  I see "com.Adobe.After Effects.paths.plist" but am afraid to delete 😞

      amriphoto
      amriphotoAuthor
      Inspiring
      May 16, 2018

      BTW: I cannot clear any cache because the program doesn´t even open

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