CC 2018 suddenly will not license and runs in Trial mode

Forum|Forum|1 year ago
November 9, 2024
2 replies
363 views

My CC subscription renewed 2 days ago and ever since then I can no longer run CC2018 apps on my older iMac. They launch in trial mode with a message that I do not have a subscription to 2018. Did Adobe shut off access to 2018 without warning? CC2018 is the latest verion I can run on my iMac.

Troubleshooting

This topic has been closed for replies.

Peru Bob

Community Expert

See if this helps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

nishu_kush

Legend

Sorry to hear that. Unfortunately, After Effects 2018 is not available to download and we're not able to provide support: https://helpx.adobe.com/in/support/programs/cc-support-policy.html

I'd recommend upgrading your macOS and using the latest version.

Feel free to reach out if there are any other questions. Moving this thread from Bugs to Discussions.

Thanks,

Nishu

W

whitneydigitalAuthor

Participant

No support or downloads needed. Adobe just shouldn't shut off access to older versions that are already installed. Does it cost Adobe money to let me keep running CC2018 while I'm subscribed? Adobe has no idea why I choose which version I want or need to run. This is a major problem with the subscription model—I am no longer in control of my own animation studio.

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