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surf12
Participant
July 11, 2022
Question

Certain Effects Causing Crashes

  • July 11, 2022
  • 3 replies
  • 2201 views

Hi! Some of my BCC effects make After Effects crash immediately when I apply them to clips. Most of the effects work, but others don't, such as BCC damaged TV and BCC vignette. I've had this problem ever since I got the BCC plugin about a year and a half ago. I've tried clearing my disk and media cache and updating my computer, but nothing has worked so far. When After Effects crashes, it says that the last log message was: <80698> <TimeNeedle> <3> CTLOutlinePano TimeNeedle_ScrubRebuildOffscreen drawing, frame=532,0,888,164. Please help!

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3 replies

R
Community Expert
Rick GerardCommunity Expert
Community Expert
July 13, 2022

Update your apps. Make sure you use the Boris Effects Application Manager. There have been several updates.

Mylenium
Mylenium
Legend
July 13, 2022

Your hardware configuration is not up to snuff and the effects can't use their own hardware acceleration functions properly, which has nothing to do with AE's own stuff. You need to spend soem time updating your graphics driver and straightening out its settings.

 

Mylenium

S
surf12Author
Participant
July 13, 2022

How do I do that?

R
Community Expert
Rick GerardCommunity Expert
Community Expert
July 13, 2022

Go to the Borris Effects website, log into your account, then find the application manager and download it. It will show you everything that needs to be updated.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 13, 2022

 Hi there!

Sorry about the crash. Which OS do you have? Could you check if crash reports are saved? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124#:~:text=If%20you're%20using%20a,stored%20in%20the%2017.0%20folder.

 

Let us know.

Thanks,

Kartika

S
surf12Author
Participant
July 13, 2022

I have macOS Monterey (version 12.4). Before that, I had macOS Catalina, and After Effects was crashing, so I updated it, but it didn't work. I checked and unfortunately, the crash reports are not saved.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 25, 2022

Thanks for the details. Let us know if updating OS helps in resolving errors.

 

Kartika

 

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