Color Range Key eyedropper turns into main cursor and is unusable

Question

Hi everybody!

Everytime i try to use the color range eyedropper tool, it turns into the main tool leaving the segment in the effects. Does anybody has a solution to this? (see little movie i made of the problem)

I use After Effects 24.3.0 on a mac Studio M1 with Sonoma 14.4.1

thank you!

Martin

nishu_kush · Answer

Thanks for creating the post, Martin.

Have you tried running After Effects in Safe Mode? Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

Let us know if it brings any change.

Thanks,

Nishu

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