Skip to main content
M
MOTOMOTO
Participant
July 17, 2019
Question

Comp preview doesn't work in AE

  • July 17, 2019
  • 1 reply
  • 368 views

Hey community,

I have a particular problem with my MacBookPro (mid 2015) and Adobe After Effects. When I open any project (new or old) I don't get a preview of that frame the cursor is on. I see masks, outlines of layers but no actual content. Only when I insert a new solid layer in a new project, I get a preview of that layer. Once I import video or pictures, I get that described problem again. Even when I delete that imported footage again, doesn't solve the problem. Additionally when I shut down After Effects it freezes so that have to force the shutdown.

What I tried so far:

  • Restored my preferences.
  • Disabled GPU-Rendering.
  • Deinstalled AE and installed a fresh version of AE.
  • Deinstalled AE and installed an older version of AE.
  • Installed a Time Machine Backup, which was 6 months old, when AE still worked perfectly.
  • Did a MacOS Hardware check.
  • Installed a new MacOS sierra on my MacBook Pro.
  • Apple did a complete hardware check with no results or problems at all.
  • Talked to the Adobe support, which couldn't help at all.

I almost lost hope since Apple couldn't find a hardware issue and Adobe's support so far is nothing more than asking me to reinstall AE, restore my preferences and disable GPU rendering. To be fair, it doesn't seem to be an easy problem I have. But maybe one of you guys can help.

Cheers

Bastian

    This topic has been closed for replies.

    1 reply

    gupta shivangi
    gupta shivangi
    Legend
    July 17, 2019

    Hi Bastian,

    We're sorry for the experience. I appreciate all the steps that have been done so far to fix the issue. However, it sounds strange to me that we are not getting a preview for the actual content in the frame.

    • Which version of After Effects are you using?
    • Please share your system details(OS, RAM, GPU, CPU, etc).

    When I open any project (new or old) I don't get a preview of that frame the cursor is on. I see masks, outlines of layers but no actual content.

    • Could you share a screenshot?

    We're here to help.

    Thanks,

    Shivangi

    M
    MOTOMOTOAuthor
    Participant
    July 18, 2019

    Hi Shivangi,

    thanks for your reply. See my computer's details below:

    https://we.tl/t-t6G73vfksJ

    Behind the link you find a screen capture of my AE and crash report I get after I try to shut down the software. This problem appears with any project, not only in the one you see attached. Sometimes and pretty random I get a picture and then it disappears again. It's impossible to work with AE unfortunately.

    Anything else I can provide?

    Thanks,

    Bastian

    Roland Kahlenberg
    Roland Kahlenberg
    Legend
    July 18, 2019

    This looks like a GPU issue. There are two areas where GPU is enabled in AE - UI and Effects/Transforms. For the UI, you set this in AE's Preferences>General>Display.

    For Effects/Transforms, you set it in the Project Settings Panel.

    Lastly, there is no such thing as "restore preferences" in AE. I suggest you TRASH AE's preferences before proceeding with other tests. http://www.kevinmonahan.net/?p=134

    Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices