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U
undnyable
Participant
May 8, 2020
Question

Comp Viewer stuck showing "New Composition" with new and projects loaded in MAC OS

  • May 8, 2020
  • 1 reply
  • 1553 views

When I load a project into AE 2020, the project assets and timeline loads, but the comp viewer shows "New Composition" and "New Composition from Footage," however both are unselectable - it's almost like a reminent image of them. 

 

There's no getting past it, or opening any files and seeing them in the comp viewer. 

 

Here's what I've tried:

 

Uninstalling/Reinstalling AE 2020

Resetting/removing the AE prefs

 

I'm running Mac OS 10.15.4 on a MacPro 2019 / 2.5 GHz 28-Core Intel Xeon W, 192 GB RAM, AMD Radeon Pro Vega II 32GB

 

Thank you!

 

    This topic has been closed for replies.

    1 reply

    nishu_kush
    nishu_kush
    Legend
    May 11, 2020

    Hi there, 

     

    Sorry for your issue.

    Is it happening with a new project as well? What is the exact version of After Effects that you are using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

    In the meantime, try to do the following: Go to After Effects Preferences > Display > Uncheck Hardware Accelerated Composition, Layer, and Footage Panels and see if that brings any change.

    Let us know.

     

    Thanks,

    Nishu

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