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B
Community Expert
Byron CortezCommunity Expert
Community Expert
December 9, 2020

If OussK's suggestion doesn't work, try the basics, reset Ae's preferences:

 

Press Alt (Windows) or Option (Mac OS) while launching After Effects. You can release the Alt or Option key when the splash screen appears.

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

Byron.
Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
December 6, 2020

Does that happen before ? which After effect version ?

 

 

NexzHQ
NexzHQAuthor
Participant
December 6, 2020

Its the latetest Ae version. as i reinstalled Ae.

nishu_kush
nishu_kush
Legend
December 9, 2020

Hi NexzHQ,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS version)? Is it happening on a new project as well? Also, as suggested by OussK, did you try updating the GPU driver? Did it help?

Let us know.

 

Thanks,

Nishu

OussK
Community Expert
OussKCommunity Expert
Community Expert
December 6, 2020

Mainly it's a GPU problem, try to upgrade you GPU driver to the lades release

NexzHQ
NexzHQAuthor
Participant
December 6, 2020

nvidia gpu have the recent updates installed. 

NexzHQ
NexzHQAuthor
Participant
December 5, 2020

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