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ianm94392570
ianm94392570
Known Participant
August 18, 2023
Answered

Could not launch Adobe Analysis Server 515 - AE 2023 Mac

  • August 18, 2023
  • 19 replies
  • 7318 views

Mac Studio 2023 Apple M2 Ultra 192GB ram Mac OS Ventura 13.5 running AE2023 23.6

 

Getting this error when trying to run camera tracker.

 

First error is "Unkown Exception"

followed by "After Effects error: Could not launch Adobe Analysis Server. (515) ( 25 :: 101 )

 

I've seen this posted before but on older versions of AE. Most solutions reference steps to take on a PC, not on a mac.  Other solutions also seem to indicate virus software, of which I do not have.  

 

Based on previous errors with camera tracking and "dynamic link" I'm guessing this has something to do with a plugin, but hard to pinpoint that.  Hopeful for any other feedback or ideas.

Correct answer Cyril24004654136l

I solved the issue: I went to AE Settings/Startup & Repair >> Refeal Preferences in Finder. I moved the .pref and txt Files to Desktop and deleted the ones in the preference folder. When I started AE I did not migrate from previous versions. This solved the issue. (If i did migrate from previous AE Versions the issue presited). Thanks

19 replies

J
Jack239024800kct
Participant
July 31, 2024

Anyone have any other fixes for this? I still can't get it to work, and have tried everything else in the comments 😕😕 I try to Enable 3D Tracker and my AE just crashes

 

I'm using an M1 Max running After Effects 2024 v24.5, I've gave AE specific permission on my firewall, I've reinstalled the program, restarted my computer, reset my preferences, disabled all my plug-ins, everything!!

J
Community Manager
jenkmeister17177426Community Manager
Jenkmeister
July 31, 2024

Go into the Effect Manager inside AE (Effects Menu -> Manage Effects) and disable all third-party effects in that dialog. Restart AE and then try the camera tracking again. 

J
Jack239024800kct
Participant
August 7, 2024

Hi, this didn't work 😞 I don't have any third-party effects installed to disable. Any other ideas I could try?

    D
    dan5FD8
    Participant
    December 5, 2023

    resetting prefereneces worked, thank you!

      J
      jeffr96238681
      Participant
      November 18, 2023

      This solution worked for me

        C
        Cyril24004654136lCorrect answer
        Participating Frequently
        November 17, 2023

        I solved the issue: I went to AE Settings/Startup & Repair >> Refeal Preferences in Finder. I moved the .pref and txt Files to Desktop and deleted the ones in the preference folder. When I started AE I did not migrate from previous versions. This solved the issue. (If i did migrate from previous AE Versions the issue presited). Thanks

          J
          Jasmeet22595397gddm
          Participant
          June 30, 2025

          how can i do this on desktop? please tell

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          July 1, 2025

          An easier way to do this is by resetting the preferences. Here's how: https://adobe.ly/4nyuNDa

          Let us know how it goes.


          Thanks,
          Nishu

          C
          Cyril24004654136l
          Participating Frequently
          November 17, 2023

          Ahh sure, now i found it. But unfortunately it did not solve the problem...

            J
            Community Manager
            jenkmeister17177426Community Manager
            Jenkmeister
            November 16, 2023

            @Cyril24004654136l make sure you're going to the root of your hard drive to the /Library folder, not the one inside your users directory. 

              P
              PixelBuster
              Participant
              November 16, 2023

              Tried the same footage that that errored out on the M1 on a Windows 11 box, and AE 2024 successfully tracked it. Maybe this is a GPU/Metal issue--the PC has 2x3090s I think 

                C
                Cyril24004654136l
                Participating Frequently
                November 16, 2023

                Yes but i dont have a plugin folder there, just in the AE Applicartion folder.

                  J
                  Community Manager
                  jenkmeister17177426Community Manager
                  Jenkmeister
                  November 16, 2023

                  Did you follow the steps in the pinned post? 

                    P
                    PixelBuster
                    Participant
                    November 16, 2023

                    Having the same issue here unable to camera solve footage and throwing this error. M1 Macbook, running OSX 13.6.2 and latest build of AE as of today. Have installed/uninstalled plugins, disabled plugins, would rather avoid derailing my day futher by uninstall/reinstall. Any updates?

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