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jordank46535195
Participating Frequently
Nov 5, 2019 9:27 PM UTC
Answered

"Couldn't find main entry point for camera raw"

Hi there, 

I have been trying to gain access into AfterEffects , I updated my Mac , and updated Aftereffects and reinstalled twice now and every time I try and get into after effects , I am met with an After effects alert saying " Couldn't find main entry point for Camera Raw.plugin (48 :: 72) and then when I click okay I am met with another After effects alert saying "Unbalanced unprep (48 :: 30 )

" If anyone could please please help me with getting back into affter effects I would appareciate it so much !!! I have to get work done and I cannot find anything online.. 

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    Vinay D.Correct answer
    Adobe Employee
    Nov 5, 2019 11:15 PM UTC

    Hi Jordank46535195,

     

    We have observed an issue where in the users on Mac OS 10.14 are getting the option to update to Camera Raw 12.0 version and once they install it, they are getting File not Found error while opening images in Photoshop and it is also affecting After Effects and throwing the error mentioned above. The issue is reported. In the meantime the workaround is to download Camera Raw 11.4.1 from the below Global English link:

     

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

     

    Direct link for Camera Raw 11.4 for Mac OS 10.12 - http://download.adobe.com/pub/adobe/photoshop/cameraraw/mac/11.x/CameraRaw_11_4_1_mac.dmg

     

    Install Camera Raw 10.5 for Mac OS 10.11 in case user reports the same issue on Mac 10.11

     

    NOTE : Please DON’T use this link which to install Camera Raw 11.4 which is for India locale as it would start download Camera Raw 12.0. This link would be fixed soon

     

    //Vinay

    View reply

    11 replies

    Jay C - Atlanta
    Known Participant
    Oct 21, 2020 6:24 PM UTC

    I'm running 10.13.6 and have the exact same problem.  Hope this fix works!

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    Jay C - Atlanta
    Known Participant
    Oct 21, 2020 6:27 PM UTC

    YES!  This fixed the problem for me running High Sierra 10.13.6.  Thank You!  I was down for the cound.

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    taherMD
    taherMD
    Participant
    Nov 7, 2019 9:12 AM UTC

    Yes, this worked for me too. Thanks for the solution Vinay.

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    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    Nov 5, 2019 10:46 PM UTC

    2020 is supposed to be compatible with Catalina but none of the other versions of AE are. 

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    jordank46535195Author
    Participating Frequently
    Nov 5, 2019 11:04 PM UTC

    What does that mean? Have you any idea how I can fix this 😞 

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    Adobe Employee
    Vinay D.Correct answer
    Adobe Employee
    Nov 5, 2019 11:15 PM UTC

    Hi Jordank46535195,

     

    We have observed an issue where in the users on Mac OS 10.14 are getting the option to update to Camera Raw 12.0 version and once they install it, they are getting File not Found error while opening images in Photoshop and it is also affecting After Effects and throwing the error mentioned above. The issue is reported. In the meantime the workaround is to download Camera Raw 11.4.1 from the below Global English link:

     

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

     

    Direct link for Camera Raw 11.4 for Mac OS 10.12 - http://download.adobe.com/pub/adobe/photoshop/cameraraw/mac/11.x/CameraRaw_11_4_1_mac.dmg

     

    Install Camera Raw 10.5 for Mac OS 10.11 in case user reports the same issue on Mac 10.11

     

    NOTE : Please DON’T use this link which to install Camera Raw 11.4 which is for India locale as it would start download Camera Raw 12.0. This link would be fixed soon

     

    //Vinay

    Translate
    quanvoh31242694
    Participant
    Nov 5, 2019 10:15 PM UTC

    I'm having the same issue, hopefully someone answers back swiftly because I'm near a deadline on a project I'm working on

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    jordank46535195Author
    Participating Frequently
    Nov 5, 2019 10:31 PM UTC

    Did you get notifications before saying your disc cache was almost full??

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